Beschwerde #1 Casinostars.io

Deactivated players account without reason

Von Darius

vor 1 Jahr

Hello,

I have been scammed by Casinostars. io, they deactivated my player's account after a 1000 EUR withdrawal. It was 3rd request for withdrawal, the previous 2 were successfully done too. I won 3000Eur there so they dont want to more payout I think :) I made deposits to Versus Odds Group casinos for 6 years and I never felt that like now.

My player's account is fully verified by their KYC I never wrote to the support of Casinostars about a gambling issue. They dont have that messages or e-mails. I didn't use their bonuses either. So I think they found a way to block my player's account and lock my next withdrawal. After that was deactivated they didn't answer my emails. I add a copy of an e-mail from their support. I hope you can help me, please.

Thanks in advance

"Hi Dariusz,

We regret to learn about the concerns over your gambling levels you expressed on other brands registered on the same license and we genuinely wish you success in managing your gaming tendencies moving forward.

As a result, your Casinostars account has been deactivated with immediate effect.

Please be advised that we cannot be held responsible or liable for any attempts to create new accounts on our platform or other casinos operating under the same license.

Kind Regards,

Casinostars Security

Unseriöses Casino Casinostars.io

Grund Kontolöschung

Betrag €100

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

kalemb88

• Polen

vor 1 Jahr

Dear AG team,
I confirm that I have submitted complaint in front of Antillephone N. V. consist of Casinostars.io and Tritium Casino .
Regards

AskGamblers

• Support Team

vor 1 Jahr

Dear @kalemb88,

Kindly note that your latest post has been identified as not complying with AGCCS Guidelines, therefore, it is being removed. Please refrain from posting any info not related to your ongoing issue.

We would also appreciate if you could confirm if you have submitted complaint in front of the Antillephone N.V?

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Durchschn. Betrag $109

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