Casinostars.io - Deactivated players account without reason

Hi there,

Please note player has cash outed all of his balance and after that account was deactivated due to additional security check which clearly indicates his gambling issues on our sisters casino which works under same license & legislation. We are not sure why player claimed that we owe him 1000 Eur

According to responsible gaming tools and legislation we work under we had no other choice than to do deactivate his account for players own good.

Casinostars Team

Dear Casinostars.io,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement that the player has been paid. Please send the required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,
I see the miss understanding. I wrote
"they deactivated my player's account after a 1000 EUR withdrawal. It was 3rd request for withdrawal, the previous 2 were successfully done too" ... I wrote "too" so all 3 my withdrawal request were successfuly done:) Bye the way Casinostars. io thats not true "Please note player has cash outed all of his balance" There is still my cashback active around 100 EUR on my players account :) Its my winnings too. You deactivated my players account and I have no access to this cashback balance.
Regards,
Darius

Hi Askgamblers,

Could you please specify what evidences you need? As written before an explanation was already given. There is not much more to add here. We enclose players statement about his gambling issues as attachment to this email.

Please note unclaimed bonuses are automatically cancelled with termination of an account according to General T&C you have accepted once registering with us.

Looking forward for your Response,

Regards
Casinostars Team

One proof of Gambling Issues more. This time from live chat.

Hello,
In the answer of this last post " One proof of Gambling Issues more. This time from live chat." I write that I dont live in Belgium and thats not chat with me . Show the same chat or e-mail from Casinostars.io ,because we write complaint of Casinostars ,please. In the answer of previously post with attachment e-mail from Mond Casino I write that is my e-mail but I dont see cooperation Mond casino with casino Casinostars.I couldnt win nothing in Mond Casino so I wrote e-mail to close my players account there. Why you think that I have gambling issue addicted when I write that I would like to close my account and stop lose money when I feel that I can nothing win in this one casino. I have the same situation like on Casinostars.io with Tritiumcasino , your sister casino too. I dont write here that Tritium casino locked my winnings 3500EUR consist of the same strange reasons. Tritium casino has no review on Askgamblers so I can nothing do to get back my winnings. I play in casino's for fun and I have no gambling addicted undurstand,please. I would like to get back only my winnings of cashback about 100EUR from you Casinostars.io. My story is a warning for others players that one casino can do strange tricks to deactivated players account without reason.

Continue, I add copy of chat transcript from sister site of Casinostars.io ....Dexterbet.com. I have the same problem with Tritium Casino like with Casinostars.io. Tritium casino locked my 3500EUR winnings. All two casino's deativated my players account consist off strange rules of gambling addicted. You may see that agent wrote "our casino does not cooperate with other casinos, we work indepe­nde­ntl­y,d­ext­erbet is an independent casino, don't worry, with our casino dexterbet you are safe, we are independent casinos, we have Antillephone license:) "So I ask Casinostars.io why you and Tritium create strange rules and write about legislation to deactivate player's account and locked his winnings. Your agents write one about legislation and gaming tools but you create something others. It is clear scamming!

Hi AG Team

Please note we have sent email directly to suppor­t@a­skg­amb­ler­s.com as requested to you.

Rgd Casinostars Team

Hello,
I sent on last Wednesday e-mail to licensing authority Antillephone N.V. and I got the answer.
"Dear Sir:

We sent your mail for review to the operator last Friday. They have confirmed that they will further investigate and provide for details and/or justifications.

Sincerely,

ANTILLEPHONE N.V.
License & Dispute Resolution 8048/JAZ"

Bye the way Casinostars.io may you resend that request from the link to your sister site Tritium, please :)

https:­//c­asi­no.g­ur­u/a­uth­ori­ze/­70c­d02­d89­104­d3e­9a4­d67­4da­925­43c­a7d­af0­924­527­c3d­6a6­f2?­red­ire­ct=­com­pla­int­&i­d=1­122­20&ut­m_m­edi­um=­ema­il&ut­m_s­our­ce=­sys­tem­&u­tm_­cam­pai­gn=­com­pla­int­&u­tm_­ter­m=2­7-0­6-2024

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