Beschwerde #3 Casino Rocket

Withdrawal declined without explanation

Von Danielgudopp

vor 4 Jahren

I have been declined my winnings for now the 15th or 16th time. My account is verified, my ID documents approved and I have successfully withdrawn from casino rocket before.

This time however there have been some “technical issues” which I have been told have been resolved. The withdrawal at one stage was accepted and I was told my bank had to accept this and it will take only a few days. It’s been almost 3 weeks since first withdrawal attempt.

I’m certain there are no bonuses attached as I have never selected them.

I do try to live chat with them to no avail. I have tried emailing over 30 times and used to get replies about technical issues and the standard reply with no explanation of why my withdrawal was discarded.

I’m not sure where to go from here, I’ve tried everything and all my avenues have been exhausted.

Any help would be appreciated.

Thank you

Dan

Unseriöses Casino Casino Rocket

Grund Abgelehnte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear @Danielgudopp,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casino Rocket

• Representative

vor 4 Jahren

Hello Dan,

The information we got from the casino team is that withdrawal was approved already, please update us on the status.

Warm regards,

CasinoRocket Affiliates Support

AskGamblers

• Support Team

vor 4 Jahren

Dear Casino Rocket,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Casino Rocket

• Representative

vor 4 Jahren

Hello Dan,

Well done on your win at the casino!

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To reach out the Casino team to assist us with your query, we will need you to send us a private message with your registered email.

I have requested this previously but my reply wasn't posted, most likely I didn't agree with T&Cs and I didn't noticed. I hope this issue have already been resolved, if not we will try our best to assist you with it.

Warm regards,

CasinoRocket Affiliates Support

Casino Rocket Beschwerde-Statistik

Gelöst 5 / 5

Durchschn. Betrag $2,344

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Casino Rocket Beschwerden

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Keine Hilfe bei der Auszahlung

Hallo,

Ich hoffe auf eure Hilfe

Ich habe am Sonntag Geld gewonnen bei Casino Rocket um genau zu sein 5000 Euro.

Ich habe dort mit krypto Währung eingezahlt und wollte es dort wieder mit krypto auszahlen, was aber nicht funktioniert hat. Mir wurde darauf hin gesagt wir prüfen den Fall und zwar jedes Mal aufs Neue. Dann wurde mir gesagt Ich solle es über Bank auszahlen lasse, was ich dann auch gemacht habe, es dann aber abgelehnt wurde weil es hieß, Ich soll so auszahlen wie ich eingezahlt habe.

Seit zwei Tagen versuche ich im Livechat das Problem zu klären aber irgendwie hilft mir da keiner und wenn ich auszahlen lassen will kommt immer die Fehlermeldung NICHT MÖGLICH!

Und seit Sonntag wird es angeblich geprüft aber ich bekomme weder eine email von den woran es liegen kann oder was überhaupt das ganze Problem ist. Ich will einfach nur mein Geld was ich ganz normal gewonnen habe. Ich hoffe auf eure Hilfe.

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Hi,

Well, I played with this casino for a while, won some money, and did 3 withdrawals of a total of 1700 euros, 200, 500 and 1000 euros. The last 1000 was apparently sent but never got, they told me to ask my bank...as need to have proof of transfer to ask my bank asked for that to the casino, to that request complete silence.

They have no online chat, customer service is practically nonexistent, responding after days when they do at all...

Since my complaints suddenly the casino isn't reachable anymore from my country(Hungary)

I will never see that money ever that's obvious now but has to be said as this casino is a scam and rated over 8, no idea how that is possible but that's a misguidance for players to see that.

Here are my cashouts only paste them as I can't log in to my account anymore.

1373546 03-01-2023 17:51 accepted cashout Bank Transfer € 200

1355348 02-19-2023 10:29 accepted cashout Bank Transfer € 500

1378064 03-03-2023 16:36 accepted cashout Bank Transfer € 1000

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