Beschwerde #1 Casino Infinity

Major verification issue

Von bb666

vor 2 Jahren

Dear ASK Gamblers

I'm having major issues with this particular casino and my verification. I have sent my bank statement, neteller statement, utility bill, passport, driving licence and selfie.

Everything else is approved but my ID. Their system does not process my ID photos at all when I try to upload them. There is an error on their ID uploading system. It always keeps asking the ID docs again even the quality of the photos is on point. First the docs are approved then suddenly their system is requesting those again. I have sent my ID docs to them via my VIP manager in live chat and email as well. All together now around 7 times. Always next day they keep asking the docs again. Crazy.

I have confirmed via live chat dozens of times that finance has received my ID doc and those are okay. My VIP manager has personally sent the docs to the finance. Still I get no final response from finance and my account is still not verified. I have tried to cooperate with them for days but nothing happens. Really need some help here.

Unseriöses Casino Casino Infinity

Grund Verifizierungsprobleme

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 2 Jahren

Dear Casino Infinity,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Casino Infinity Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $372

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 4 Tage

Casino Infinity Beschwerden

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