Beschwerde #66 Casino Gods

Still no payment of 1724 win on 6th April

Von joffyy

vor 6 Jahren

Dear Askgamblers, I am hoping you can help me here.

3 weeks ago (I think it was the 5th or 6th of April) I signed up at Casino Gods. They had a welcome bonus advertised, £300 bonus when you deposit £300, which I decided to participate in. I made the full deposit of £300 and played slots. I played £5 bets and managed to finish the wagering requirement with the sum of £1724. I have attached the evidence of my date of registration and my deposit, however I trust you understand I cannot currently prove my withdrawal amount as my account is locked.

I received an email within a day or two asking for my documents, including some odd requests, such as a picture of me holding a piece of paper stating "For use at Casino Gods only" with the date and my signature. Fine, no problem, I sent it all immediately. I have attached evidence of these requests, and also evidence of my compliance with them.

Since then the only email I have had is to say my account is still under a routine security review. I have attached evidence of this too.
I would like my payment to be processed today.

Jonathan

Unseriöses Casino Casino Gods

Grund Verzögerte Auszahlung

Betrag £1724

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

joffyy

vor 6 Jahren

Payment has now been received.

I would like to warn other potential new players of how this casino behave when you are lucky enough to win. Play elsewhere.

Thank you Askgamblers

Casino Gods

• Representative

vor 6 Jahren

Hello JOFFYY,

thank you for your patience.

Kindly note that we checked your account and we confirm that the pending withdrawal has been correctly approved and released yesterday, please allow up to 5 working days to reach you.

Also, please note that your account will remain closed, please refer to our Terms and Conditions, clause 14.3: The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.

Do not hesitate to contact for any information request.

Regards,

Casino Gods Team

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

This complaint has been reopened as per Casino Gods request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Casino Gods Beschwerde-Statistik

Gelöst 74 / 79

Durchschn. Betrag $3,159

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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