Beschwerde #26 Cashwin Casino

Bonus Geld ist komplett verschwunden

Von Mathias91

vor 8 Monaten

Ich habe 75euro eingezahlt und cashwin hat mir ein Oktoberfest bonus zur Einzahlung hinzu gegeben, um das Guthaben zu bekommen musste ich für 1050euro wetten umsetzen. Am Ende hatte ich über 720euro aber als ich meine letzte wette getätigt habe ist Mein ganzes Guthaben und bonus auf 0 gegangen. Mir fehlen ehrlich gesagt die worte, der Chat funktioniert nicht mehr und auf Emails kriege ich keine Antworten.

Hier ein Screenshot von dem bonus wo er noch am laufen war, ich musste welche machen weil die nicht jede wette als Bonus Umsatz gezählt haben, obwohl Quoten über 2 dabei waren

Unseriöses Casino Cashwin Casino

Grund Bonusentfernung

Betrag €720

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Sehr geehrtes Cashwin Casino,

Bitte lassen Sie uns wissen, ob es Neuigkeiten bezüglich dieses Falls gibt. Bitte beachten Sie, dass wir Ihren Fall für ungelöst betrachten werden, falls Sie nicht innerhalb des vorgegebenen Zeitrahmens antworten, und dieser entsprechend geschlossen wird. Als direkte Folge einer solchen Schließung wird der Ranking-Score des Anbieters bei AskGamblers entsprechend verringert.

Vielen Dank im Voraus für Ihre Kooperation.

Cashwin Casino Beschwerde-Statistik

Gelöst 3 / 6

Durchschn. Betrag $1,758

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

Cashwin Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Delaying payments extremely

Dear AskGamblers Support Team,

I am writing to formally submit a complaint regarding CashWin Casino. My experience with their payment processing has been extremely frustrating and unprofessional.

Approximately three months ago, I won funds and requested withdrawals. The casino accepted all required verification documents. Despite this, each withdrawal of €600 took nearly two weeks to be processed. After finally receiving two payments, my next withdrawal was initially marked as approved, only to be declined without a clear explanation.

This prolonged delay and lack of transparency are completely unacceptable. As a player, I am entitled to prompt payment of my legitimate winnings, especially after fully complying with all verification procedures.

I kindly request that AskGamblers assist in resolving this matter by intervening with CashWin Casino to ensure my remaining withdrawal is processed without further delay.

Please let me know if you need any supporting documents or correspondence to assist with this complaint. I appreciate your help in addressing this issue and ensuring fair treatment.

Ungelöst

€6,063

Waiting for my withdrawal of profit

Hi,

I have been playing for a few days now in Cashwin and I have made profits but now I want to withdraw my winnings for 3 days.

According to their site 72 working hours but has this time passed and I have not received my withdrawal in my account.

My account is verified I do not understand why they do not pay it out

Ungelöst

€700

Wont process payment just leaves it pending

Hello on the 26/jan/25 I submitted a request for a withdrawal and their terms and conditions stated would be processed within 3 days and am now coming up to 7days. I have tried their live chat multiple times and get the same pre written responses (have attached a transcript of the most recent chats) I have tried their complaint email twice and have no reply have attached those as well have also attached a screenshot of the balance history that shows the date and time I tried to withdraw.

Please help.

Gelöst

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Withdrawal has not been completed for about a week

I have a balance of 175000 Japanese yen at this casino. I requested a withdrawal on January 23rd. 6 days have passed. It will be a week soon. This casino has a payment deadline of 72 business hours, but that has long passed. However, not a single yen has been paid yet.

Every time I request a withdrawal, the casino cancels the request for some reason. At first, they said I needed to submit identity documents. However, my KYC verification was completed on December 6, 2024. However, when I tried to withdraw, I was asked to submit documents again, and at the same time, the withdrawal request was canceled.

The next withdrawal request was canceled because the daily limit was exceeded. This happens more than a day after the request. He does not immediately point out the mistake. After some time has passed, the request is canceled and I have to apply again. I think this will continue forever and the withdrawal will never be completed.

When I ask about the withdrawal status in chat, I just get a standard response that the support probably shares, and nothing changes. When I asked when the withdrawal was due, they would never answer.

But when I persisted and continued the chat, they assured me that they would definitely email me directly from the payments department shortly. But no such email has come.

Gelöst

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My withdraw was late

Hello askgamblers!

I have withdrawn my funds 270e, but my withdrawal has not been completed for 4 days. When I asked the customer service, they said it will be completed. They can not answer date it.

Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

Account verified.

Please help me.

Gelöst

€270