Markiere alle als gelesen

Einstellungen

Nachricht
Casino Beschwerden

No payout 900 euro


vor 4 Monaten
Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....
Unseriöses Casino CandyBet Casino
Betrag €900

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I think they should put where it says withdrawal time on the e-wallet -1 hour it must be 48-96 hours
User name loyalty-level-2
Hello, I confirm that I was paid, but only when I changed the payment method from Skrill to Crypto.... I waited 48 hours for the payment from Skrill, although it was clearly stated that the payment would be made within an hour or never longer than 24 hours. If I had not changed the payment to Crypto, I believe that I would still not have been paid.... As far as I am concerned, you can close this case, but I ask Candybet Casino to clearly state the payment time so that such cases do not occur. I thank Askgamblers for the quick response and support to the player.
Candybet on your second post,of course, I wouldn't have changed the payment method, if you hadn't delayed the payment so much, and if the customer service hadn't kept repeating and finding excuses
User name
We would also like to add:
in line with AML (Anti-Money Laundering) policy requirements, withdrawals should be made using the same payment method that was used for the deposit. Requesting withdrawals via a different method may result in additional checks or delays.

To avoid similar situations in the future, we kindly ask that withdrawal requests are not canceled once submitted and that the same payment method is used whenever possible.

- The CandyBet Team

CandyBet Casino Beschwerde-Statistik

Gelöst 2 / 2
Durchschn. Betrag $895
Durchschn. Dauer N/A
Durchschn. Antwortzeit N/A

CandyBet Casino Beschwerden

Alle eingegangenen Beschwerden ansehen