Beschwerde #36 Bob Casino

Are they ever going to pay my legitimate winnings of over €940,000?

Von E F.

vor 8 Jahren

First of all, let's start with the most important: I have 960.000 euros stuck on BobCasino, I have no access to my account and I have a terrible feeling that they will never pay me.

I am a regular player and I bet with large stakes in different casinos. After reading good comments about Bob, I started playing there in February, in a slot named Reactoonz (from PlayN'Go). At the time, the maximum stake on this slot was 80€.

I built a 100K+ bank, got verified, got paid, got a VIP manager, and they even increased my withdrawal limits to 100K / month. They always encouraged me to keep playing more and more, they took the risk and increased the stake on this slot to 400€ a spin, hoping that I will lose all.

Slowly I built a very large bank. First with 100€ stakes, then 200€, then finally when I already had a very large bank, I started playing with 400€. So, after some ups and downs, my balance finally got close to 1 million.

Because I am a fair person, I would like to mention that until yesterday they had already paid me around 114,000 euros.

First sign of problems: for a few days I reduced my playing activity and my VIP manager threatened to cut my withdrawal limits, which they did a few days later.

So yesterday I got a call from them, they basically said me that "any other small casino would have closed my account and never paid me" after my winnings.
But, because they are apparently a "different kind of casino" with a honest approach, they offer me 100.000 euros instantly plus a car (the one on their current competition) and I give up of my million.

I got literally blackmailed, they said if I don't accept this deal they will investigate my winnings with PlayNGo and they will probably find something wrong. P.S: investigation that they already did when I won my first 200K, and they found absolutely nothing wrong, as expected.

Well, thank you Bob. I am flattered by someone suggesting that I am a genius with enough capacity, resources and time to change the outcome of a slot machine that is used by the whole industry and generates millions of euros every month in profit, but no... that's not the case, unfortunately.

In fact I am a very careful player that reads all the terms and conditions of every site and never claims a single bonus (because I don't want to take any risk when it comes to payments).

And they know it! For 2 months they treated me well, they paid me well, they even suggested that I can use VPN software to have access to other providers that are blocked in a few countries (which I didn't, because I don't want to break any rule). Funny, no? A casino suggesting a hack..

Let's finish this long story. After yesterday's blackmailing, and because I didn't accept this "deal", they blocked my account for "investigation". They have no idea how long it will take (I guess forever, cause I've seen it before in other places).

To test their good intentions, I've been trying to contact the live chat to ask my current balance (which I know) , and I get ignored every single time. 10, 15 minutes waiting for an answer and no one says anything. Email service doesn't answer as well.

I am sending a few screenshots in attachment. I have more than 100. And screen recordings, and emails, and anything else you need. I decided to make this public on AskGamblers hoping for a fair solution, before I send this story everywhere. And I know it will be a big profile case, involving not only the casino but also PlayNGo, which is responsible for million of euros in profit and works with large bookmakers and regulated markets.

Unseriöses Casino Bob Casino

Grund Abgelehnte Auszahlung

Betrag €941287.19

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed.

We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

rp297

• 1 Bewertungen

vor 8 Jahren

Hello, thank you

My account is already unlocked an I can withdraw normally.

I'd like to ask to mark this complaint as resolved.

Everything I wrote here is 100% true, and if I used "not so nice" words, it was only because it was necessary to show my position on this whole situation. As I said before, it was never a personal matter against anyone.

I think in the end we are all winners, I will get my money and BobCasino proved that people can trust the brand. Even people who play with larger amounts.

Bob Casino

• Representative

vor 8 Jahren

Dear RP297,

We would like to inform you that the investigation has been finalized.

Thank you for your understanding and patience, it is highly appreciated!

Once again we would like to congratulate you on your winning.

Your account is unlocked and winnings will be fully paid according limits.

Best regards!
Bob's Team

rp297

• 1 Bewertungen

vor 8 Jahren

Hi everyone.

I keep waiting for the end of this episode and hopefully we can have good news.

Bob Casino Beschwerde-Statistik

Gelöst 22 / 22

Durchschn. Betrag $56,897

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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