Beschwerde #108 Bob Casino

Stalling on €8,000 payout for over a week

Von Mnepost

vor 5 Jahren

Deposited eur6200 with Mastercard one night on several deposits total. Deposited with Mastercard becuse they stated they pay winnings to Mastercard from my country, Sweden.

Won back on last deposit. Ended up 7-8000k. First I had to wait several days pending on my cashout. Then after complaining they say they cant pay out or refund to Mastercard.

They say I should use bank transfer.

Did this on wednesday 23 eur4000 max as they told me on wednesday. Accepted on thursday. Then another eur4000. They told me 5 business days wait. (its IBAN and EUR so never takes more than a day if they pay (eu regulations))

I had a feeling right from the beginning this will be stalling.

So now Im here on day 6 for bank transfer. Plus the stalling on mastercard. No money and live chat cant connect me with payout department. Not even give me a mail to them. They dont communicate with players. And no timetrame.

Bob, refund my eur6200 mastercard deposits. You can do that.

Then wire the rest.

You are not helpful at all.

Unseriöses Casino Bob Casino

Grund Verzögerte Auszahlung

Betrag €8000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mnepost

vor 5 Jahren

Money in bank now. Around eur200 to low, but maybe fees. Not happy about that.

But the eur8000 is now paid and I no longer have a case. So thanks Askgamblers for your service.

Bob, thanks for paying the win. Wish you could be easier to solve this problems directly instead of here.

I will try play with you again later on if Im welcome. Hope it works better then.

Mnepost

vor 5 Jahren

Hello. Ok. I'll wait again. Is it my bank or your bank causing the delay? I can use other bank if needed. (But not if I have to go through all the waiting and max per day cashout etc.)

Bob Casino

• Representative

vor 5 Jahren

Hello again,

We have received a reply regarding your case.
The delay is caused by the bank. We have contacted them and waiting for the reply regarding your case.
We will keep you posted.

Kind regards,
Bobcasino.

Bob Casino Beschwerde-Statistik

Gelöst 22 / 22

Durchschn. Betrag $56,897

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

Bob Casino Beschwerden

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SInce a month Betsoft launched a new action game on BC.
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Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

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Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

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