Beschwerde #226 Betway Casino

Withdrawal supposedly processed but never received into my bank account

Von Krupakar reddy A.

vor 4 Jahren

I have made a withdrawals of total amount 1221509.09 rupees and they are showing as paid in Betway transaction history and it was not credited to my bank account after 2 weeks also.

When I contacted support, response was that it has been escalated to payments team and they will reach out to me in 2 days and no one responded.

After that I contacted chat again for the status and they said they can't provide any timeframes.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag ₹1221509.09

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

slow369

• Indien • 1 Bewertungen

vor 4 Jahren

Compliant can be closed.
Withdrawal made today.

slow369

• Indien • 1 Bewertungen

vor 4 Jahren

I am not sure if the response is for review or complaint. I got the below update from Betway.
They have reinitiated it today and need to wait for 5-7 business days i.e till july 2nd.
I don't if it's true or not.

Hi Krupakar Reddy

Username: Slow369

Thank you for contacting Betway support.

We are contacting you regarding the review you left on our AskGamblers platform recently.

With regards to your query,

The withdrawal of 1 221 509. 06 INR was requested on 3rd June 2021. The funds was released and paid on 7th June 2021, however on 17th June 2021 the funds failed and we tried to reprocess the withdrawal but it kept failing.

We have reprocessed the funds again today and it is in the process of being paid to you. Once the funds has been paid it will take 5-7 business days to reflect in your account.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards

The Betway Team

Betway Casino

• Representative

vor 4 Jahren

Hi Slow369,

Thanks for the review.

We’re sorry to hear you had a frustrating experience and really appreciate you bringing it to our attention.

Our Customer Service team will be in touch.

Regards,
The Betway team

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Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
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I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
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Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

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PD: I used ia because dont speak inglish thenkiu for you help

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