Beschwerde #409 Betway Casino

Withdrawal of 4,000 Euros pending since February the 9th

Von Luckbabenor1

vor 3 Jahren

I order my withdrawal 9th February. So almost three weeks ago. The same day that i order the withdrawal i also sent the requested documents. I have been in contact with live chat 4 times. They apologize for the delay and say they are going to talk to the department that handling the withdrawal and come back to me by email. Still haven't heard from them and still haven't received my withdrawal!

So really hope Askgamblers can help me out here.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag €4000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Luckbabenor1

vor 3 Jahren

After over 1 month Betway finally paid out my 4000 euro withdrawal. They will loose me as a custumer because of the long time they used to complete my withdrawal. I rather play on casino`s that not using over one month to verify the account and pay out withdrawals.
But im happy that they finallly payed it out. And thanks to ask gamblers who helped me with this issue.

Luckbabenor1

vor 3 Jahren

Hi

I received a email and a link that i had to upload my passport and take a live selfie.
This is also completed now! Can you please fix my withdrawal? I have now been waiting over a month!

Betway Casino

• Representative

vor 3 Jahren

Hi, Luckbabenor1.

We have had a look into your account and can see that our Customer Care Team will be contacting you today.

Please also see the email sent today by our Operations Team regarding Jumio Liveness.

Regards,
The Betway team

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

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