Beschwerde #364 Betway Casino

Withdrawal has not reflected even after 31 days

Von BWGuy06

vor 3 Jahren

Good day,

On the 2nd September 2022 my withdrawal of 165USD was supposedly paid to my account by the betway team but it has not reflected in my account till date(03/10/2022).

I've contacted betway support countless times, at first they requested a bank statement proving that I had not received the funds and I promptly did that on the 8th of September. Since then they tell me that they sent the query to their payment team who in turn escalated the query to their processor, I was informed of this via live chat on the 13th of September. Since then they keep telling me that they are waiting for feedback from the processor so that they can inform me of what went wrong via email and finally send my money.

I have been waiting patiently but I've realised that this is happening to a lot of people and they go for long periods without receiving their funds.

@Askgamblers please help me since I'm starting to suspect that betway is dragging their feet in resolving my withdrawal issue. Thank you

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $165

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BWGuy06

vor 3 Jahren

Dear Everyone

I have received the 165USD. Thank you for your assistance. We can consider this matter resolved.

BWGuy06

vor 3 Jahren

Dear Betway team

Thank you. I shall be waiting for the funds to reflect.

Betway Casino

• Representative

vor 3 Jahren

Hi BWGUY06

We thank you for not doing so thus far!
Kindly refer to the email we have sent to you with relevant and posiive feedback.

Regaards,
The Betway Team

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
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