Beschwerde #748 Betway Casino

withdrawal failed and I cannot access my funds

Von Colucciodj

vor 6 Stunden

Hello,

I would like to submit a complaint regarding an unresolved withdrawal issue with Betway.

My Betway account is verified, and I requested a withdrawal of CLP 47,800.

Betway later informed me by email that they were unable to process the withdrawal to my Visa card due to card restrictions, even though the card had previously been used successfully on the account.

Following their instructions, I attempted to update my withdrawal method and use an alternative option such as Bank Transfer / SWIFT.

Additionally, days earlier I also attempted to add a new payment method to my account. Betway instructed me to make a deposit using the new account/card in order to verify and enable it for withdrawals. I followed those instructions and completed the requested deposit, but the new payment method still could not be properly added or used for withdrawals.

Despite several attempts to resolve the issue, I have not been able to receive effective assistance from support. The live chat system mostly redirects me to automated responses, and my emails have not been properly resolved.

At the moment, my withdrawal has failed and my funds remain inaccessible while I continue trying to find a working withdrawal solution.

I am not accusing the operator of refusing payment. I am simply requesting assistance in resolving the withdrawal issue and accessing my funds through an alternative payment method.

I am attaching:

* the email from Betway regarding the failed withdrawal,
* screenshots of the withdrawal status,
* screenshots related to the payment method issue,
* and screenshots showing my attempts to contact support.

Thank you for your time and assistance.

Unseriöses Casino Betway Casino

Grund Abgelehnte Auszahlung

Betrag $47800

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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