Beschwerde #46 Betway Casino

Withdrawal delay

Von Dan S.

vor 7 Jahren

After reading several reviews similar to the issue im having i can see i may be at the bottom of a very long and lengthy process, i recently tried to withdraw £450 from my Betway account, this was marked as paid from betway on the Tuesday 2/04, Betway states that this is a 1-2 working day turn around before funds arrive, it is now Sunday and i still have not received the funds, after contacting them several times they have told me they are having issues processing payments, but they can guarantee the problem is with the bank on my side., they say the funds are with barclays and should be processed with them, well this is where it gets funny.. i do not bank with barclays, i bank with a different bank which i will not name, so therfor i feel Betway are trying to delay the payment.. i have contacted my bank who say they cannot see any incoming payments to my account and further more are having no issues processing payments at this time, on the same day as withdrawing from Betway i withdrew from another casino online with the same terms and conditions, i have received the funds from this casino and had no issues at all, surly there must be some sort of compensation for Betways negligence for its customers and also the huge inconvenience it had caused, i have used betway regularly and it seems now they are fine taking your money but not so happy to give anything back, i will certainly be closing my account once this issue has been sorted as i do not like this situation at all, i will give it till Tuesday for the funds to clear into my account which is far more generous than their t&c's stated, if the funds have not cleared i will pursue the matter further, please also note, i do not have a bonus of any kind attached to the funds or deposit and all my information is up to date and verified as i have withdrawn previosly from Betway ( a long time ago ) this is just an error on Betways behalf which they need to admit to.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £450

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you for your cooperation.

Godofpumbing

• Vereinigtes Königreich

vor 7 Jahren

UPDATE FOR ALL

Please be aware this issue is now resolved, i can confirm this must have been a banking issue due to having such a quick turn around time, admittedly with some of the stories you read it can appear to be a much worse situation, i would like to thank Betways customer support in keeping me up to date with the progress since my first complaint on the 4th.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

I was then sent a link to yet again verify. Which did not work.

I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

Though the next agent then told me it was locked due to concerns on chat which is absurd.

The only thing I can possibly feel that is being excused as a reason for concern is that I agreed with agents who said it is frustrating and said it is causing me stress, which it would any normal person being messed around with inconsistent information.

No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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I am writing to formally lodge a complaint against Betway regarding a persistent failure to process my withdrawal request and the total absence of legitimate customer support. As a registered user, I have followed all established protocols for fund withdrawal, yet the platform has failed to uphold its contractual obligations and regulatory standards.

1. Failure to Process Payments
I have a significant balance in my account that I have attempted to withdraw. Despite my account being fully verified and having met all necessary wagering requirements, the payment remains "pending" or has been cancelled without a valid explanation. This constitutes a direct violation of the terms and conditions regarding the timely disbursement of player funds. It is deeply concerning that a platform of this scale is withholding legitimate winnings from its users.

2. Non-Existent Live Chat Support
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3. Automated Email Responses (Bot Interference)
Furthermore, I have attempted to resolve this through their official contact emails. Every communication I have sent has been met with a generic, automated response generated by a bot. These replies do not address my specific concerns and offer no path to speak with a human representative. This "wall of automation" is a tactic used to frustrate users and avoid accountability. There is a total lack of transparency and professional oversight in their communication department.
PD: I used ia because dont speak inglish thenkiu for you help

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"We trust you are well.

We write to advise that a review of the account has now been completed by the Operations Department.

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Refund: 300 EUR

Note: the refund amount has been calculated on total deposits minus total withdrawals – therefore placing you in the same financial position immediately before the account registration.

Please note this account will remain closed."

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AskGamblers Team,

I need your help regarding a delayed $3,000 CAD withdrawal from BETWAY initiated on January 14, 2025. Despite providing all requested documents, including statements and verification for my payment methods, the casino has yet to process my withdrawal.

As a loyal customer with a history of significant transactions, I find the repeated requests to prove card ownership unreasonable, especially when I’ve already submitted the required evidence.

Please assist in resolving this issue promptly. I can provide further details if needed.

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Attach is a screenshot of my chat with the live support agent this morning

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Hi,

I have been waiting for Betway to pay my withdrawal for over 3 days now.

My account is verified and I have been advised there is no issues with the withdrawal and to expect it “soon”.

I have been in contact with customer support everyday to find out what the delay is but I just get told the same thing every time and that is to just be patient.

As per their T&C’s it states they aim to process within 24 hours unless there is an issue? Again which I have been told there is no issues.

The payment was approved to be released on the 16/9 @ 14:00. This was 9 hours after I had submitted the withdrawal.

I have contacted them numerous times and I seem to be getting nowhere now and I just want them to send the payment.

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