Beschwerde #515 Betway Casino

Waiting from the end of October

Von Madlinesobhy40

vor 2 Jahren

Withdrew funds over 5 days ago with a fully verified account. Spent time to speak to chat and they confirmed in the first day that my documents were verified and my account was fully verified. So my withdrawal should be paid after 2-24hr as in proof here. Then it may changed their minds so now Betway hold my withdrawal from 30 Nov and of course if I withdraw my current balance also, they will hold it .

This is my first withdrawal and I wish from AskGamblers to help me in this .

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $1609.88

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Based on the fact that disputed funds have been received which is the main subject of the complaint, and based on the casino's explanation we consider this complaint as Resolved. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Betway Casino

• Representative

vor 2 Jahren

Hi there MADLINESOBHY40,

The reason the selections of bet were void, this was due to palpable error. This is covered by our terms and conditions for further review.

We would like to inform the palpable error rule is covered on our Terms and Conditions. It is listed as term number 3 and can be found on: https://betway.com/en/sports/dyn/GeneralRules

Sadly, there is nothing else different we can advise at this time.

Kind regards,
The Betway Team

Madlinesobhy40

vor 2 Jahren

I can see many deduction happened to my account with no reason :
1/ 14.7$ was deducted in 4/11/2023 at 18:40:31pm game history 877
2/ - 2.01$ in 11/5/2023 at 12:45 pm game history 1018
3/ - 30.0 $ in 11/5/2023 at 12:45 pm game history 1019
So this funds also should be added to my balance
You said that related to previous bet so how this happened and the total amount was already deducted in one transaction
The amount of 81391$ was already deducted in 4/11/2023 at 21:15 pm game history 957 so any more money taken from my account should be returned as the payout for this bet was 20$ stake return 81411$ so exclude the stake , there are only 81311$ and it was already deducted so any other amounts should be returned

Betway Casino

• Representative

vor 2 Jahren

Hi MADLINESOBHY40,

We would like to inform the palpable error rule is covered on our Terms and Conditions. It is listed as term number 3 and can be found on: https://betway.com/en/sports/dyn/GeneralRules

Sadly, there is nothing else different we can advise at this time.

Kind regards,
The Betway Team

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

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I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

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No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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PD: I used ia because dont speak inglish thenkiu for you help

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