Beschwerde #275 Betway Casino

Refund not given within 40 days

Von Himanshu R.

vor 4 Jahren

Deposit of 19000 rs (21/10/2021) on #betway which was declined by their processor

Policy is must be refunded within 15 business days (12/11/2021). From their they took my 3 bank statements.

Not refund yet.. What to do now?

I had given them 3 bank statements but still their is no progress. After calling their customer support they just say your account is reviewing. After 40 days they giving me same answer.

Unseriöses Casino Betway Casino

Grund Rückerstattung wurde abgelehnt

Betrag ₹19000

Diskussion

Himanshu4312

• Indien

vor 4 Jahren

You have sent me the email in which u have written, your processor and payments team are working on my case.

What is the review given by the processor??

Betway Casino

• Representative

vor 4 Jahren

Hi Himanshur4312,

We apologise for any inconvenience this has caused,

Once we have any feedback regarding your deposit we will revert back to you accordingly.

Regards,

The Betway team

Himanshu4312

• Indien

vor 4 Jahren

When will i get my refund???

Askgamblers i think this is the longest conversation in your platform??

Betway Casino

• Representative

vor 4 Jahren

Hi Himanshur4312,

We completely understand your frustration with regards to this matter.

This has been escalated, the feedback time is not in our control as this lies with the processor.

We apologise for any inconvenience caused.

Regards,

The Betway team

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

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I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

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Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

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PD: I used ia because dont speak inglish thenkiu for you help

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Please note this account will remain closed."

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