Beschwerde #305 Betway Casino

Not paying my withdrawal and using different excuses

Von medievil2003

vor 4 Jahren

Betway are failing to pay the withdrawal amount of £3,900 total.

I requested the withdrawals in multiple amounts on the 4th April, my account then shows that they were paid on the 5th April at at 03:04am. My withdrawal method is via Visa Direct which as stated gets paid within 12 hours.

Here's an outline of communications between myself and Betway:

I chased up the withdrawal on the 5th April during business hours to be told that they are facing delays and that I should wait 12-24 hours for the money to reflect on my bank.
I chased up again on the 7th to be told (and I quote) "It should have been paid on the 6th however a delay could affect my withdrawals"
I chased up again on the 8th asking for a status update to which a reply of "We can assure that the funds have been paid from our end on the above mentioned date" which by that they mean the 6th. I ask for a payment reference number so that I can pass over to my bank to trace but this wasn't given. Continuing on the live chat support, I was told that if funds are not received by the end of the business day that I should send in my bank statement to prove the money has not been put in. I done just that and they confirmed this was received and that the payment team will review it for me.
9th April I contact them on live chat again asking for an update, I was told "The payments team are reviewing the bank statement as we speak". Following on from a later conversation they still confirm that the payment has been processed but there is a delay at the payment processor, meaning withdrawals aren't reflecting as expected.
11th April (the day of writing this complaint) I contact them on the live chat service and to my utter surprise, I've been told that the withdrawals have infect not been processed and are still with the payment team, confirming in writing that the delay is nothing to do with the payment processor.

I repeated the same question on their twitter support who tell me the withdrawals have been paid but the delay is within the payment processor, which is being investigated but has no time frame of when I would get an answer.

They are spinning a web of lies, contradicting themselves on repeat. Surely this isn't allowed especially being regulated by one of the best commissions in the world, UKGC.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £3900

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

medievil2003

vor 4 Jahren

This has been sorted, thank you BetWay. Ask Gamblers you can close this, please.

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
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