Beschwerde #567 Betway Casino

Did not paid me my last withdrawal

Von nbestrada

vor 2 Jahren

On the night of April 11th, I requested a withdrawal from my Betway Casino account, as I have done it in the past a few times, I requested the money to the same email address configured to receive the funds, this was a Thursday, on the morning I received a text message stating my e-transfer was sent and I should be receiving the money on Tuesday April 16th.

When I checked my statement on Wednesday I realized the money didn´t come in but I wasn´t worry because that happens sometimes and I didn´t have a reason to think there was something wrong.

By Thursday I tried reaching out someone to find out why what was happening but there is no phone number, no email address and no live support, you have to open pretty much all options to get a very shy contact live chat and when you do, there is a bot over there that takes to everywhere but to live agent, if you manage to fool the system and eventually get in touch with whoever is there, they are dismissive and they repeat the same lines over and over, like if they were reading a script, I requested numerous times the Interac Reference number to follow up directly with Interac but they evade me with vague answers and they keep saying the payment is complete and there is nothing they can do, that I should check my spam folder (which by the way I have, several times) they have been promising me an email with an update and nothing, so just like that I lost my deposit plus $600CAd and no one cares

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $600

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betway Casino

• Representative

vor 2 Jahren

Hi NBESTRADA.

Thank you for the update and letting us know that you have received your funds.

Regards,
The Betway team

nbestrada

• 1 Bewertungen

vor 2 Jahren

Thank you for following up, I can confirm that I the money was just transferred to my bank account, I confirm I just received the funds, thank you AskGamblers for the space to share concerns, I know it´s because of your platform that I was able to have this matter addressed.

Betway Casino

• Representative

vor 2 Jahren

Hi NBESTRADA.

Thanks for your feedback.

We have reviewed your account and can confirm that we are still waiting on an update from our Operations Team regarding the withdrawal. We have advised them that Gigadat cancelled the withdrawal from their end, however we will still need to wait for those funds to reflect back on our side before we can reprocess them again.

Once we have an update for you, we will be in contact.

Regards,
The Betway team

Betway Casino Beschwerde-Statistik

Gelöst 138 / 156

Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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Betway purposely delaying withdrawal

So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

I was then sent a link to yet again verify. Which did not work.

I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

Though the next agent then told me it was locked due to concerns on chat which is absurd.

The only thing I can possibly feel that is being excused as a reason for concern is that I agreed with agents who said it is frustrating and said it is causing me stress, which it would any normal person being messed around with inconsistent information.

No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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I am writing to formally lodge a complaint against Betway regarding a persistent failure to process my withdrawal request and the total absence of legitimate customer support. As a registered user, I have followed all established protocols for fund withdrawal, yet the platform has failed to uphold its contractual obligations and regulatory standards.

1. Failure to Process Payments
I have a significant balance in my account that I have attempted to withdraw. Despite my account being fully verified and having met all necessary wagering requirements, the payment remains "pending" or has been cancelled without a valid explanation. This constitutes a direct violation of the terms and conditions regarding the timely disbursement of player funds. It is deeply concerning that a platform of this scale is withholding legitimate winnings from its users.

2. Non-Existent Live Chat Support
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3. Automated Email Responses (Bot Interference)
Furthermore, I have attempted to resolve this through their official contact emails. Every communication I have sent has been met with a generic, automated response generated by a bot. These replies do not address my specific concerns and offer no path to speak with a human representative. This "wall of automation" is a tactic used to frustrate users and avoid accountability. There is a total lack of transparency and professional oversight in their communication department.
PD: I used ia because dont speak inglish thenkiu for you help

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"We trust you are well.

We write to advise that a review of the account has now been completed by the Operations Department.

After careful consideration, a decision has been made to issue a refund, as per the amount shown below.

Refund: 300 EUR

Note: the refund amount has been calculated on total deposits minus total withdrawals – therefore placing you in the same financial position immediately before the account registration.

Please note this account will remain closed."

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I need your help regarding a delayed $3,000 CAD withdrawal from BETWAY initiated on January 14, 2025. Despite providing all requested documents, including statements and verification for my payment methods, the casino has yet to process my withdrawal.

As a loyal customer with a history of significant transactions, I find the repeated requests to prove card ownership unreasonable, especially when I’ve already submitted the required evidence.

Please assist in resolving this issue promptly. I can provide further details if needed.

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I have been waiting for Betway to pay my withdrawal for over 3 days now.

My account is verified and I have been advised there is no issues with the withdrawal and to expect it “soon”.

I have been in contact with customer support everyday to find out what the delay is but I just get told the same thing every time and that is to just be patient.

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