Beschwerde #568 Betway Casino

Delayed Payment via wire swift bank transfer

Von Jojo13

vor 2 Jahren

I've been waiting for my withdrawal for almost 2 weeks now.

The withdrawal was made on the 19th April - £200 and 21st April - £200, amounting to £400 in total. The withdrawal was made via Wire/Swift Bank Transfer. The current status is "Processing Completed". Please see attached photo.

Withdrawal guidelines shows that it could take 1-3 days for the money to come through. It has been over a week.

It's so difficult to get hold of someone from Betway as their helpdesk is AI powered. I just want to speak to a real person/agent.

My account has been verified and I have never had any issues prior.

I tried sending in an email to [email protected] only to receive an automated message saying that the inbox is no longer monitored...It's so frustrating!

Please advise.

Regards,

Jojo

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag £400

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betway Casino

• Representative

vor 1 Jahr

Hey Jojo,

We are glad the query has been resolved.

Kind Regards,
The Betway Team

Jojo13

vor 1 Jahr

Hi Betway,

I have now received the funds!
Thank you.
This case can now be closed.

Kind regards,
Jojo

Betway Casino

• Representative

vor 1 Jahr

Hey Jojo,

We're fully aware of your withdrawal being reviewed by our relevant department and the necessary processor. We'd like to assure you that we'll be informing you on here as soon as conclusive feedback is received.

Kind Regards,
The Betway Team.

Betway Casino Beschwerde-Statistik

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Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

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