Beschwerde #591 Betway Casino

Betway not settle bets for over month

Von wernyyyy123

vor 1 Jahr

Hello

I would like to file a complaint against betway because it is unbelievable that bet settlement is taking over a month!

I placed 3 bets on 19.06.2024 and the event was finished with positive results on same day.

BET ID: YE18-1E39-J3B7-D74J / LG31-BDUG-SK45-KSHS / NLQW-9MV6-9CK4-23GX

Today is 27.07.2024, 38 days after I won these 3 bets and they are still not settled. Yes... 38 days after official score! other bookmakers settle their bets within seconds after event is finished....

I contacted their live chat support 3 times already regarding this case, and every time I was told " we are waiting for the traders confirmation"

I have also sent an email on 19.07.2024 but they did not reply...

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag €306

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear Betway Casino,

Please note that considering the significant amount of time that has already passed without any updates provided, in case you fail to respond with the timeframe for the investigation, we will have no other choice but to close the complaint as unresolved.

Thanks in advance for your cooperation.

wernyyyy123

vor 1 Jahr

57 Days I still did not receive my money from unsettled bets....
@ASKGAMBLERS please help

Betway Casino

• Representative

vor 1 Jahr

Hey Wernyyyy123,

We appreciate the time taken reaching out to us regarding the bet settlement review which is still ongoing.
The matter at hand is being reviewed by multiple departments and the process can take an indefinite timeframe which is the reason for betway not being able to provide you with a conclusive ETA.

Regards,
The Betway Team.

wernyyyy123

vor 1 Jahr

54 days Betway still did not finish investigation and settled bets. This is really insane how this service is a fraud.

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Durchschn. Betrag $6,177

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Durchschn. Antwortzeit 2 Tage

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

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Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

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PD: I used ia because dont speak inglish thenkiu for you help

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