Beschwerde #339 Betway Casino

Betway delayed withdrawal

Von dmckay20

vor 3 Jahren

I requested a withdrawal of 450.00 back on July 4th 2022. On July 7th, I tracked the withdrawal and according to the betway site info, it said this withdrawal was paid on July 6th. I gave it until Monday July 11 before I contacted betway via live chat. They told me that due to the internet outage in canada on July 8, there was a delay in completing the transaction and to give it 48 hours.

I gave it 48 hours(now July 13), and contacted them again in chat. I was told again, to give it another 48 hours. 48 hours later, (July 15-still no payment) I contacted them again.

This time I was assured that I would receive it within 24 hours. I gave it 72 hours and contacted them again on Monday July 22 2022. The rep in chat told me they attempted to pay me on July 10th via interac, but it did not go through. She told me she would leave a message with the payments team to escalate and expedite this payment, and asked that I give them another 48 hours.

On Wednesday July 20, I sent a bank statement to customer support email showing that I had not received this payment, then contacted them in chat again 24 hours later. The rep in chat told me to send a bank statement(which I already did) When I told him that, he said I need to give them time to look into it. On friday July 22, they continued to tell me to give it more time. On monday I tried again....same thing, and they asked when i sent the bank statement, and i told them i sent it the week prior...still they asked me to give more time.

Finally, on tuesday July 26th, they actually sent me an email. However, in the email all they did was repeat that this was paid on July 10th. It was as though the past 3 weeks of me contacting them, sending a bank statement etc. never even happened. I replied to the email, and attached another bank statement showing I had not received it and asked them to please rectify this situation.

After waiting a couple of days, and receiving no response, I replied to the same email again. Now it's August, and I have still not heard anything, and this issue remains unresolved after a month.

Unseriöses Casino Betway Casino

Grund Verzögerte Auszahlung

Betrag $450

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dmckay20

vor 3 Jahren

Thank you askgamblers.com for your assistance, and also betway for finally getting to the bottom of it.

This issue has been resolved.

DM.

Betway Casino

• Representative

vor 3 Jahren

Hi, DMCKAY20.

Thanks for your feedback.

I have escalated to our Payments team again to follow up on your withdrawal.

There may have been some confusion regarding which Interac email account the funds were paid to.

The registered payment method on your account is your Interac account ending in ****yahoo.com, which is where we initially processed the funds, and you may not have been looking there for the password and link.

Since 30 days to claim the funds have lapsed and the payment has now failed, we have reprocessed the $450 to your ****yahoo.ca account which we have previously paid to.

Please look out for the link and password on this email.

I will also be sending you an email with the full details that I cannot post publicly.

Regards,

The Betway team

dmckay20

vor 3 Jahren

I have not received the password/notification for this withdrawal request.
I do not wish to have these funds returned to my betway account.

D.M.

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Sehr geehrte Damen und Herren,

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