Beschwerde #105 Betway Casino

Account closed and balance taken

Von gazthecook

vor 6 Jahren

Hi Ask Gamblers
I want to put complaint in about Betway.
On the 5th May I signed up and deposited £250, taking their £250 welcome bonus. I played on some slots and managed to get a huge win. I completed the wagering on the bonus and withdrew £3812.71.
The next morning I had an email asking for Proof of ID and proof of address- things I thought were verified on sign up. Obviously I was keen to get my money so I sent them over email anyway about 90mins after they asked for them.
2 days later I get the same email asking for the same documents which was odd. So I sent them off again. I then contacted live chat to find out what was going on and they said they'd never got any emails from me at all.
I sent them again for 3rd time and got live chat to confirm they got them- this time they arrive ok in their inbox.
I logged back in on the 11th May to find out what the status of my withdrawal was only to see 'account locked'. Feeling somewhat puzzled I contacted live chat only to be told by them "A business decision was made to close you account and unfortunately this decision cannot be overturned".
So Betway have closed my account for winning after signing up which was nice, but what has really got me annoyed is they went on to say "Your Betway account has been closed by the Senior management team, the funds on the account has been restricted."
After some clarification on their poor English and strange terminology they said basically they were banning me and stealing my money with no reason given!
I have not received any official confirmation of this via email Betway seemed to have made a decision and laughably they think they can do this with no legal comeback.
With your help I'd like to try and get this complaint sorted amicably and get my £3812.71 in my bank where it belongs.
Cheers,
Gaz

Unseriöses Casino Betway Casino

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Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

gazthecook

vor 6 Jahren

Betway have since emailed me prior to this complaint being published:

"Upon completing our review of your account, we can confirm that the action taken on your account was due to human error.
We are pleased to confirm that we have reactivated your account and released your withdrawal totalling £3,812.71 to your VISA card on 15 May 2020."

The money has been paid therefore this can be closed.

Had I not challenged them they would have got away with trying to steal £3812! Unbelievable!

Betway Casino Beschwerde-Statistik

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Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
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