Beschwerde #1 BetAdonis Spielothek

BetAdonis Casino not fixing probs or returning money

Von Julesanthony

vor 10 Jahren

I signed up to BetAdonis casino (oddsmatrix platform) on Saturday and there have been a few problems.

Firstly I made a £20 first deposit into the casino wallet to receive a £20 welcome bonus and play the slots. Instead the £20 went into a sportsbook account (showing as £0.00 with a £25 bonus). So I try to transfer to casino wallet and it says that i have £0 balance, so unable.

I contact customer support (online support 3 times) and each time they leave me hanging after taking my username. I write two emails and this is what response I receive back:

"you have made bonus on Support are and that is why you cannot be able to play at Casino, but you can play at Support. In order to play also at Casino, you have to turn your bonus 4 times on the Odds of 2.0 at Support area and then you will be able to play also at Casino."

Now this makes no sense at all to me — there is no suport area either where I can move around my money. So I write back and ask them to refund my £20 back to my card and close my account, but I have received no reply and it is a dead wall of communication with bad english.

I would like my £20 back and for other people to be careful when playing here as the communication is the worst I have ever experienced in over 150 casinos. there are also bugs and problems with the software.

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Diskussion

BetAdonis Spielothek

• Representative

vor 10 Jahren

Dear Julian, thank you for your comments, but writing something that doesn't exist about casino is blackmail 100%, even if it wasn't reacted from our side somehow. If you pay attention to 14 months since you had written that complaint and we just answered, there is a very simple argument: we have just started to work with Askgamblers and didn't know about the existence of your complain. As for the level of professionalism, how we can give money back the User who lost it in our casino according to all rules. i guess every professional casino would act the same way. We have provided the proof of everything. So, please, dear Julian ( and all our potential users), before writing some complain, come better to our Live chat and all your problems in the framework of Terms and Conditions will be solved asap.
Best regards,
Betadonis Support Team

Julesanthony

• Vereinigtes Königreich • 4 Bewertungen

vor 10 Jahren

I can't even remember all the circumstances as it was so long ago.
But to be fair even your response concerning terms and conditions is over complicated and isn't as transparent and customer friendly as many other casinos. I closed my account here a long time ago.

Julesanthony

• Vereinigtes Königreich • 4 Bewertungen

vor 10 Jahren

First of all, I wrote a complaint about this casino on 14th April 2014. The reply was rec'd on 29th July 2015 - nearly 14 months later. That should tell you everything you need to know about the level of professionalism found at this casino.

I am not blackmailing anybody (thats quite an extreme usage of words) and the words I used were copied and pasted from the reply I got from this casino. Be careful of the weak attempt at pubic relations - this is a poor casino.

AskGamblers

• Support Team

vor 10 Jahren

Dear @Julesanthony,

Are there any updates regarding your complaint?

Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

BetAdonis Spielothek Beschwerde-Statistik

Gelöst 2 / 4

Durchschn. Betrag $1,948

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 3 Tage

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