Beschwerde #7 BetAdonis Spielothek

BetAdonis Casino - Giving me the runaround, staling deposit refund

Von tychob

vor 9 Jahren

After playing here for some time I recently ran in problems when I tried to claim the friday bonus. After contacting support they told me that I "abused the bonus" without giving more information. So I wanted my deposit back, no problem normally. Suddently they asked me to send them documents(including a selfie with my id). I already sent those documents in the past and were already verified. But now every time I try to withdraw they keep asking the same documents over and over again. When I contact support they tell me to wait 2days and try again or they tell me a document that was approved before is now rejected and I should send it again. Long story short; I just want my deposit back but them asking for selfies and ton of documents seems a bit unfair for €200,-. After this is done I will close my account never to return.

Unseriöses Casino BetAdonis Spielothek

Grund Rückerstattung wurde abgelehnt

Betrag €200

Diskussion

AskGamblers

• Support Team

vor 9 Jahren

Dear @tychob,

AskGamblers Complaints Team could understand player's frustration and disappointment of being left to wait for hours or days from the aforementioned casino brand before they review and verify the account, we would like to remind player that each and every online casino has the exclusive right to determine and apply its own verification policy and procedures depending on the requirements set within their licensing agreement. Unfortunately, AskGamblers Complaints Team is not able to influence such verification policy in any way.

Please try to cooperate with a casino support and send them required verification documents so you can be able to withdraw your winnings.

BetAdonis Spielothek

• Representative

vor 9 Jahren

Dear User, our KYC procedures are general for any user. Please, provide Us selfie so we could proceed with your verification process.

tychob

• 5 Bewertungen

vor 9 Jahren

You can close it for now as I am not able to make a ''selfie'' until Wednesday.

AskGamblers

• Support Team

vor 9 Jahren

Dear @tychob,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

BetAdonis Spielothek Beschwerde-Statistik

Gelöst 2 / 4

Durchschn. Betrag $1,948

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 3 Tage

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