Beschwerde #429 BC.Game Casino

Unable to submit KYC documents for withdrawal

Von wlku w.

vor 1 Jahr

On March 02 I tried to make a USDT withdrawal A-1825499644282492969, which failed and KYC was triggered. I was ready to pass KYC immediately and started it on my phone. After passing liveness check, KYC process froze, and i was never able to submit any documents. Now i can no longer pass KYC on the website (it's blocked) and considerable winnings are held for unclear reason. Chat support told me to contact email support which has been unresponsive

Unseriöses Casino BC.Game Casino

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Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @wlku,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino

• Representative

vor 1 Jahr

Hello,

For KYC, please reach out to [email protected] via email, and we will assist you with this.

Best Regards
BC.GAME

AskGamblers

• Support Team

vor 1 Jahr

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

vor 1 Jahr

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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