Beschwerde #204 BC.Game Casino

Account at Risk no answer from support

Von bredziskobwc

vor 1 Jahr

I won some money (~700$) in POL ex MATIC, when I go to withdraw tab I just see info about suspended withdrawals. Later that day, when I tried to login I got error about risk account. I wrote to live chat support, they want me to send an e-mail with answer to this:

Kindly send an e-mail to [email protected] together with the following information:

Subject: Account at Risk request for unlock

1. BCGame Username

2. Registered Email Address

3. One Deposit Transaction (TXID)

4. Commonly used IP Address

5. Commonly used device

Note - the email must be sent from the email address registered to your BCGame account

Please be patient, it could take up to 1 Week for the email team to respond. Thank you!

I send email with all needed information, however - support is no responding. First mail i send at 28.09.2024 so its more than they said. I write couple more emails but its deadly silence from support. On the live chat they always want me do send an e-mail blah blah blah. Maybe i can reach to them with your help.

Unseriöses Casino BC.Game Casino

Grund Verifizierungsprobleme

Betrag $700

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @bredziskobwc,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino

• Representative

vor 1 Jahr

Hello,

It seems like the account has been back to normal since 5th November. Can you kindly update the complaint?

Best Regards
Panda - BC.GAME

BC.Game Casino

• Representative

vor 1 Jahr

Hello,

As per the information from the email team, they emailed you further instructions.

Best Regards
Panda - BC.GAME

bredziskobwc

vor 1 Jahr

Ok. Today i have another reply, the same link to verification, when i enter its show im already verified. Please can i have quickly reply?

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

BC.Game Casino Beschwerden

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Deposit of 500 not credited after 100 hours ticket 9972581

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Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

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"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

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I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

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-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
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-The SEPA withdrawal method shows the message: “This chain is under maintenance” / “under maintenance.”
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
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So, at the moment:

- my funds are visible,
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- and I also cannot use crypto as an alternative.

I am asking BC.Game to provide one of the following immediately:

1. a working EUR/SEPA withdrawal option,
2. a manual withdrawal solution,
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my deposit to the BC.Game account,

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Subject: New Complaint – Account Restriction at BC.Game Casino

Hello AskGamblers Complaint Team,

My name is < name removed > and I would like to submit a new complaint regarding BC.Game Casino. This issue is different from my previous complaint which was rejected.

For the past 10 days, my account has been restricted without any clear explanation from the casino. I have contacted their support team but have not received a satisfactory response or timeline for resolution. This restriction prevents me from accessing my funds and using my account normally.

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- Username/Email: < sent to the casino >

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