My complaint is that I have been waiting since the 11/01/2025, going on 15 days for my withdrawals to be processed $800 & $600, chat seems to reply with the same message telling me not to worry, one chat member even assures me I will have the amount within 24hrs. I seem to be at a bit of a dead end. I have used sister casinos of the same brand and have never had a problem with withdrawals.
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Dear Bankonbet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear all,
Thank you for reaching out!
Please be informed that both of the withdrawals have now been paid out.
Best regards,
Bankonbet team

Dear @Mikkallo12,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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