Beschwerde #56 Bankonbet Casino

Endless loop of excuses

Von clemzich

vor 1 Jahr

I have been trying to withdraw my winnings from Bankonbet for the past three months, and it has been an incredibly frustrating experience. Every time I think I've fulfilled their requirements, they come up with a new excuse to delay the payment.

Initially, I was told to simply wait for months. After waiting patiently, I was then informed that I needed to log in without using a VPN. I complied with this request. Following that, they asked me to upload additional documents, which I did promptly. Despite fulfilling all their requests, I find myself back in the same loop.

Just when I think everything is resolved and my account is fully verified, they tell me to wait for several more weeks. Then, out of nowhere, they ask me to log in without a VPN again. It's an endless cycle with no resolution in sight.

This constant runaround is both exhausting and disheartening. I have done everything they asked, yet they continue to find new reasons to delay my payout.

Unseriöses Casino Bankonbet Casino

Grund Abgelehnte Auszahlung

Betrag €3515

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

clemzich

• 1 Bewertungen

vor 10 Monaten

Hello both,

I am writing to confirm that I have received all the funds due to me, excluding the bonuses which were confiscated. Thank you to AskGamblers and BankOnBet for resolving this matter. The subject can now be closed.

To all bettors reading this: While I eventually received my funds, the process took several months and required significant effort on my part. Be aware that you may encounter numerous obstacles and inefficiencies. Although they ultimately paid out, the journey was challenging. Proceed with caution.

Regards,
Clem

AskGamblers

• Support Team

vor 10 Monaten

Dear @clemzich,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 10 Monaten

Dear @clemzich,

We would like to inform you that we have sent to you e-mail regarding the proof of the particular payment.

According to information that we had from our payments team, the funds have been paid from our side.

Thank you for your understanding to the matter.

Kind regards,
Bankonbet casino team

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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