Bankonbet Casino - Don't verify account and delayed withadrawal

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello all,

We had requested the player to upload few documents for verification purpose.

We are waiting for your update. Thank you!

Best regards,
Bankonbet team.

Hello,

I received an email 27 feb, 16:59 asking verification documents. Emails was replied 27 feb, 17:31.
I have sent via email my national ID Card, utility bill, and a selfie with your bankonbet website open in the background.
I didn´'t receive any response regarding this verification procedure and I have not received any other request about additional documents.
I can send AskGamblers copy of this emails and photos.


Best regards

I can confirm that Bankonbet has withdrawal the three pending with withdraw. But I still have no access to my account, and 700€ is still blocked inside.
At least, part or the money has been recovered.

Hello,

Please, Bankonbet, could you restore the access to my account to withdrawal the rest of the money.

Best regards.

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Askgamblers,

We would kindly like to thank you for reopening the case.

Dear pedromartinezcuenc_,

Thank you for reaching out to us.

We would kindly like to ask you to provide us with your username and email address that you registered with in order to locate your account and further investigate your claim.

Thank you in advance.

Kind regards,
Bankonbet Casino Team

Dear Bankonbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.We already provided the player's details via email that you sent on the 8th of August, ticket #242467

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The casino successfully withdraw the money. Everything is ok now.

Dear Askgamblers,

Thank you for the provided information.

Dear pedromartinezcuenc_,

Thank you for your reply and clarification.

Please feel free to contact us in case of further questions.

Kind regards,
Bankonbet Casino Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.