Beschwerde #52 Bankonbet Casino

Don't verify account and delayed withadrawal

Von pedromartinezcuenc_

vor 1 Jahr

I have been using the Bankonbet website for some weeks, and when I ordered a withdrawal, they closed my account because verification was requested. I sent all the documents 10 days ago, and they are still processing the verification. I had more than 2000€ in withdrawals pending. It seems the casino does not want to pay.

Unseriöses Casino Bankonbet Casino

Grund Abgelehnte Auszahlung

Betrag €2000

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bankonbet Casino

• Representative

vor 9 Monaten

Dear Askgamblers,

Thank you for the provided information.

Dear pedromartinezcuenc_,

Thank you for your reply and clarification.

Please feel free to contact us in case of further questions.

Kind regards,
Bankonbet Casino Team

pedromartinezcuenc_

vor 9 Monaten

The casino successfully withdraw the money. Everything is ok now.

AskGamblers

• Support Team

vor 9 Monaten

Dear Bankonbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.We already provided the player's details via email that you sent on the 8th of August, ticket #242467

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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