Bankonbet Casino - Delayed payments and misleading information

Dear Askgamblers,

We have sent an email requesting further information so we can review this case thoroughly, please review it and respond in a timely manner so we can proceed with this case.

Best regards,
Bankonbet Team.

I can’t understand whom have you sent the email and what further information is required? The latest email I have received from Bankonbet support is copy pasted below which was received in response to my enquiry email today earlier. However this response was received almost 9 hours ago and no updates after that? Can you be bit more specific about your response to this complaint here?
. Whom have you sent the email?
. What information do you need in order to process the requested withdrawal?
As per as my account or any further information regarding my account with Bankonbet is concerned, my account is fully verified and I have confirmed that with Bankonbet support team number of times. I have been notified that my account is fully verified and no further information is required.
You people are simply making excuses and trying to beat the bush around to keep it dragging for no reasons. All the information whatsoever was there I have attached all the screenshots with my complaint form. You have no idea whatsoever you have responded with. A total negligence of your duty and another evidence of misleading information provided. Your online customer support responded saying finance department is looking into my case as priority and the money will be paid soon. You have responded here asking for further information but no information I could find which you referred to??? Inconsistencies between your internal statements. SHAME ON YOU.




Your request (30826666) has been updated. To add additional comments, reply to this email.

Marie (Bankonbet)
25 Jun 2025, 06:44 EEST

Dear Praminderjit,


Thank you for contacting the Bankonbet.com support team.

I see that the finance department has been informed about the payout and is currently working on the withdrawal.

Please note that some withdrawals are delayed, and we are currently doing our best to process the payouts.

Although there has been a delay, your withdrawal is still being actively processed.

We apologize for the inconvenience and can assure you that the withdrawal will be processed as soon as possible, even if we cannot give you an exact time.

As soon as the payment is completed, you will be able to see the confirmation from our side. Thank you for your patience up to this point.

If you have additional questions, please feel free to contact us via email suppor­t@B­ank­onb­et.com or via Live Chat.


Yours sincerely,
Bankonbet.com support team

Dear @Pindii,

Our previous reply was directed to AskGamblers for further information about your request.

Furthermore, we would want to inform you that your withdrawal has been forwarded to our finance department and will be processed with the outmost priority.

We apologize for the delay on the processing time.

Best regards,
Bankonbet Team.

Ok. It’s good to know that the withdrawal has been forwarded to the finance department, where was it sitting all these days? Your claims and statements behind are full of crap. I wonder how incompetent people are allowed to operate in such an industry that requires highest level of honesty and trust? To be honest, you have demonstrated none of these so far. Anyway, there’s still no change in the status of the withdrawal on your worthy website. If it has shuffled from one department to the other then it should have reflected some changes in the status? Look at the date and time of the request made in the screenshot attached and then go and search your T&C and compare your words with your actions. Nothing match not even your words in between your own departments. It’s been almost 12 days since I have initiated the withdrawal and your claims on your website that you process the payments within 3 days from the request made. You either don’t have the brains or you don’t have the money to pay the winners. As per my personal experience with you guys you don’t have both, neither brains nor money. Seize this industry for the betterment of the honest operators as the operators like you are cutting their throat by putting off the potential customers like me or whosoever is going read this. It’s Friday here in New Zealand and I want my into my wallet by the end of today as you have very comfortable life style not taking weekends off with the satisfaction of not being chased by the winners. STILL SHAME ON YOU.

Dear @Pindii,

We are pleased to inform you that your withdrawal has been successfully processed.

We sincerely apologize for the delay in handling your request and appreciate your patience and understanding throughout the process.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Bankonbet Team.

Dear @pindii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.