Beschwerde #57 Bankonbet Casino

Delayed payments and misleading information

Von Praminderjit S.

vor 11 Monaten

I initiated a withdrawal on 16/06/2025.

As per their terms and conditions, they are supposed to process the withdrawal after three days from when the withdrawal was initiated. It has been 6 days and no sign of payment.

Their customer support team has been lying to me and telling me that the money would be paid in no time and that my case was a priority.

All the information is proven wrong. I am still waiting for the $980 that I won on 16/06/225 on slots.

I have followed all the rules, and there’s no reason they would have delayed or stopped my winnings from being paid. I want the money to be paid into my provided Litecoin wallet ASAP.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag $980

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 11 Monaten

Dear @pindii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 11 Monaten

Dear @Pindii,

We are pleased to inform you that your withdrawal has been successfully processed.

We sincerely apologize for the delay in handling your request and appreciate your patience and understanding throughout the process.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Bankonbet Team.

pindii

• Neuseeland • 3 Bewertungen

vor 11 Monaten

Ok. It’s good to know that the withdrawal has been forwarded to the finance department, where was it sitting all these days? Your claims and statements behind are full of crap. I wonder how incompetent people are allowed to operate in such an industry that requires highest level of honesty and trust? To be honest, you have demonstrated none of these so far. Anyway, there’s still no change in the status of the withdrawal on your worthy website. If it has shuffled from one department to the other then it should have reflected some changes in the status? Look at the date and time of the request made in the screenshot attached and then go and search your T&C and compare your words with your actions. Nothing match not even your words in between your own departments. It’s been almost 12 days since I have initiated the withdrawal and your claims on your website that you process the payments within 3 days from the request made. You either don’t have the brains or you don’t have the money to pay the winners. As per my personal experience with you guys you don’t have both, neither brains nor money. Seize this industry for the betterment of the honest operators as the operators like you are cutting their throat by putting off the potential customers like me or whosoever is going read this. It’s Friday here in New Zealand and I want my into my wallet by the end of today as you have very comfortable life style not taking weekends off with the satisfaction of not being chased by the winners. STILL SHAME ON YOU.

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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