Bankonbet Casino - Can not withdraw

Dear @joe930709,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I have cad $1500 in their account, and I'd like to withdraw everything. thanks.

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

Please be informed, that at the moment the customer has only 1 withdrawal request in processing status. It'll be processed as soon as possible.

Let us know if you need any assistance.

Kind regards,
Bankonbet team

first half of withdrawing $750 is done, now I am waiting for second half. thanks

Dear @joe930709,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Joe930709,

Please accept the payment from us in amount of 750 CAD that you requested via Interac on 10/09/24. Let us know of the result.

Kind regards,
Bankonbet team

the withdraw I made on sept 9 2024 still not received. thanks

Dear Joe930709,

Please accept the payment from us via Interac. It's in processing status, which means it requires action from you.

Kind regards,
Bankonbet team

how can I accept it？ I have auto deposit for my account

Dear Joe930709,

Contact Interac Support and ask them to check please.

Kind regards,
Bankonbet team

can you provide me some details to check with? I had never been asked to 'accept' anything when I withdraw from an online casino.

Dear Joe930709,

Did you receive a code from Interac by email to accept the transfer? Please check your Spam folder too.

Kind regards,
Bankonbet team

no, I had never received a code from Interac by email to accept the transfer. its never needed for me, because I have auto deposit for my account. last $750 withdraw was successfully auto deposited.

Dear Joe930709,

We've sent you an email message regarding this, please check it.

Kind regards,
Bankonbet team

sorry, I have never got a transfer that I can accept. I received your email, but it dose not help on anything. my last withdraw was done well. just do the same thing one more time please. thanks

Dear Joe930709,

Please be informed, that your withdrawal request was made to your "old email address", which is still linked to your account and can't be changed technically. It applied automatically when you requested a withdrawal on your account. We contacted the payment provider to cancel your current payment and then we'll re-request it manually the same way we processed your previous payment. Please, note that this may take a few days more, we'll keep you posted.

Kind regards,
Bankonbet team

so far still waiting

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Joe930709,

The payment of 600 CAD was processed from our side yesterday. Please check and confirm once you have received it.

Kind regards,
Bankonbet team

Dear @joe930709,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.