Beschwerde #42 Bankonbet Casino

Can not withdraw

Von joe930709

vor 1 Jahr

Since August, they have cancelled and delayed my withdrawals for various reasons. And two weeks after approving a withdrawal request, they still don't pay

Their customer service said that because of some issues, they could withdraw the money manually, but after getting my bank information, they did not reply to me anymore, and I did not receive the money.

They never explained to me the problem of not being able to withdraw money, they just kept me waiting.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag $1500

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @joe930709,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 1 Jahr

Dear Joe930709,

The payment of 600 CAD was processed from our side yesterday. Please check and confirm once you have received it.

Kind regards,
Bankonbet team

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

joe930709

vor 1 Jahr

so far still waiting

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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