Bankonbet Casino - Bankonbet not payment

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Day 21 since making the first withdrawal. The casino sends automatic replies and still does not require verification.

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Askgamblers,

We would kindly like to thank you for reopening the case.

Dear MIRTAH,

Thank you for reaching out to us.

We would kindly like to ask you to provide us with your username and email address that you registered with in order to locate your account and further investigate your claim.

Thank you in advance.

Kind regards,
Bankonbet Casino Team

Dear Bankonbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message. We already provided the player's details via email that you sent on the 8th of August, ticket #242466

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

Thank you for the provided information.

We would kindly like to inform you that the account was closed by the request of the player on the 29. March.
Furthermore we would like to point out that the last withdrawal requests were successfully complete on the 24. March and 25. March.

The players account has no further balance and is closed.

Please feel free to contact us in case of further questions.

Kind regards,
Bankonbet Casino Team

Dear @mirtah,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.