Beschwerde #32 Argo Casino

Want more money before I can make a withdrawal

Von Cam S.

vor 6 Jahren

Hello, I'll try to keep this as short as possible but I want to clearly label all the facts.
On the 24th of December I deposited 20(euros) from my master)card*1668 onto Argo. This is currently the only (master)card I have currently thats been used before to make a deposit on Argo.
I got my balance up to 400(euros) and promptly made a withdrawal.

I quickly asked support how to make this faster for everyone and a pain free kinda of process (for all parties) I was then told to upload pictures of the last 3 bankcards I had deposited with 2 of which I no longer have. (lost/,misplaced/stolen)

Argo wanted pictures of all 3, front, back, & singed.
Dating all the way back to May this year. (2019)
I instantly sent them.
After that I did ask multiple times if there was anything else they needed from me (Id, pics etc) or needed to know from me, and I was repeatably told no.

I was then advised that there was a technical issue with MY card, and the casino asked me to put more money on before I could make a withdrawal?

The last update is as of today (30.12.19) my winnings stand at 945(euros) I have made 1 withdrawal of 500 (euros) (as they requested) leaving 445(euros) on there.
I will include the last transcript I have from today (30.12.19) From my standpoint so far this casino seems fraudulent. I'm yet to receive $1 from Argo.

anything marked out in the transcript below is due to private or personal financial info etc

Unseriöses Casino Argo Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Camjet97

• Victoria

vor 6 Jahren

Dear askgamblers
Im very grateful for the support, and for generally having my back.
Issue is resolved, my payment's were received, thank you ArgoCasino.

AskGamblers

• Support Team

vor 6 Jahren

Dear @Camjet97,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Argo Casino

• Representative

vor 6 Jahren

Dear CAMJET97,

MasterCard 5217*** was used for transaction on May 4th, 2019. The MasterCard 5217*** has been verified in 2019 and the name on card is the same as on profile page. You may find the details on the transaction in question under Transaction History of Your account and using filters. Previously we have tried to process the withdrawals to the card(s) with CFT option that you used for deposits. We do not have any intention to delay the withdrawals and tried to process withdrawals to the payment methods convenient for you, though in this case the withdrawals are possible to Suncorp Bank cards. Our Financial Department has been processed 2 of 3 payments to this moment. The remaining transaction will be processed as soon as possible. Thank you for your patience and understanding in this matter.

Best regards,
ArgoCasino

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Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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