Beschwerde #21 Argo Casino

Confiscating balance due to groundless accusations

Von Mykola P.

vor 7 Jahren

I played on the website of Argo casino, my login is t0689578963. Today my account was blocked. After I wrote to the chat I received a letter from the support. Support team told me that my account was closed because I made another account from my computer or ip! These accusations are baseless! I play alone with my computer! I went through all the verification on their site! They brought me money to my bank card! I have 622 euros left on my account !!! They just stole money from me! Please help me! All who play on their site be careful!

Unseriöses Casino Argo Casino

Grund Kontolöschung

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Argo Casino management in regards of this complaint to confirm and justify the casino actions. Player by his actions breached casino's term #7.1

You can create only one account on the website. Any other accounts opened on the site will be treated as "Duplicate Accounts". In this case, the company has the right to close any duplicate accounts with the following sanctions: Each transaction performed from the duplicate accounts will be voided; If cash prizes and bonuses have been withdrawn from the Duplicate Account, they will be lost, and the company has the right to demand them back. Argocasino.com reserves the right to cancel the bets, to deny receiving any kind of bonuses or participation in any promotion, as well as prohibit opening an account or close an existing account without prior written notice and any explanations.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Argo Casino

• Representative

vor 7 Jahren

Dear T0689578963,

The Security Department made a complex verification of both accounts, yours and the duplicate one. Complex verification includes:

- Verification of technical information, including verification of logs, sessions on site, IP addresses and other technical information,
-Analysis of bets, specific markets and events, results, as well as time and interval of bets
-Checking the history of calls to Livechat, and other information related to the game account.

During the verification, the fact of using the same device for betting from different accounts has been confirmed. You, as well as your duplicate account, visited site from a dynamic IP address of one subnet, from the same device.
Besides that, our specialists have found coincidence in bets. All of them were made on the events of a certain specific market, at the same time and for the same result. Furthermore, bets on both of the accounts were made with a difference of 1-3 minutes, which also points on collusion.

Considering all the above mentioned data, your actions were identified by the Security Department as fraudulent, due to collusion and use of duplicate accounts, as a result of which your accounts were blocked and deposits were returned to the payment system from which they were committed.

Best Regards,
ArgoCasino.

t0689578963

• Ukraine

vor 7 Jahren

Hello
I would also be interested to see the evidence of the charge! Since I'm 100% sure that I did not create other accounts on the site of Argo Casino !!! I see on this site that I have not one such problem. Is this a new way to take money from players?

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team requested additional evidence and information from the Argo Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Argo Casino Beschwerde-Statistik

Gelöst 42 / 49

Durchschn. Betrag $1,978

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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