Beschwerde #75 7BitCasino

My account was closed down after I was trying to do a withdrawal of my winnings

Von FanXbr

vor 7 Jahren

Hi, I have been playing at 7BitCasino for a while of and on. Done a few withdrawals and deposits with btc.

Everything has worked out just fine.And then I got a quite good winning about 0.8 btc, and decided to take everything out.

First I got this email ---

In order to process the withdrawal please upload the following documents into your account:

- photo of ID

- selfie with ID

- photo of the document that proves your address (utility bill or bank statement)

And so I sent over that information.Then I got some long time delay with no answers.After that I got it declined where they wanted me to send a selfie with ID and a note of the day and time and "7BitCasino"

So I did.And futher down the line more time waiting.I got another decline, this time they even removed my account.

And sent me this note.

We inform you that your winnings have been confiscated and account is closed per administration decision.

"You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. 7bitcasino.com hereby reserves the right to invalidate any wager in the event of such behaviour;"

https://7bitcasino.com/en/terms-and-conditions

That's a final decision.

We hope for your understanding.

----

So first of all, I haven't used any third parties or tried to be invovled in any "fraudulent, collusive, fixing or other unlawful activity" so thats that.

But I didn't even have any saying in this. They just terminated my account and removed my winning, and all I can do is nothing.

So please help me, what do I do now?

To also take this a bit further, I have added pictures of conversation that I have gotten, I can't sign in to my account and provide picture of the balance since they have closed down my account.

Also there is nothing in the terms and conditions about Sweden, or any VPN restrictions. I sometimes use a VPN browser to secure my webbrowsing but nothing else. So I haven't been trying to find some way to break any terms and conditions.

To clarify during this whole time as a member at 7bitcasino I have not been told that I wouldn't be able to play there of any reason.

I have used the same Webbrower and phone all the time, I have made a few bitcoin deposits and a few withdrawals two to be exact before this point.

Nothing has been any problem so far.

And then I got a winning and wanted to take out the sum on 0.8 BTC (bitcoin) and they started to ask for all these documents for the first time.

As I provided them with that, they asked for another selfie, and I waited some more time.

And just got that email that my winnings and current money on my account would be removed and my account was canceled.

And that was their final saying, everything had been terminated, and my withdrawal had been canceled.

Unseriöses Casino 7BitCasino

Grund Abgelehnte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 7BitCasino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

FanXbr

• Schweden

vor 7 Jahren

And always with the same login details email and password.
Always the same.

FanXbr

• Schweden

vor 7 Jahren

But there is no explanation to this.
I used only one web browser, and did not open up a new account. Neither did I try to create a duplicate account, dont even know how.

All I did was to do some deposits on different days and then a two withdrawals.

And then one day, when I did win a bit more than the two other times. I needed to hand over a lot information, and wait. And then boom we removed your account. It's duplicates.

That's just... I don't even have words.
Really wish for this to get resolved in a good manner where as I have played by the rules and been a player at 7bitcasino and done multiple deposits.

7BitCasino

• Representative

vor 7 Jahren

Dear AskGamblers Complaints Team,

Thank you for the replying us.

We have sent you all the evidences and information required.

Waiting for your reply.

Regards,
7BitCasino Team

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