Beschwerde #339 7BitCasino

I have been waiting on my cashout for two days

Von Jaymurray

vor 2 Jahren

I have been waiting on my cashout from usually this trusted website (via bitcoin) which is usually fast. I have been told do to short staff and also it’s a line and first come first served. Sound like a lie. I lost so much money in this casino. I would like my winnings. I won fair and square. It’s been 2days and there terms and conditions stated that it would take a hour and they have not met there terms and conditions. Please help asap

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag BTC0.017

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @Jaymurray,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 2 Jahren

Hello JAYMURRAY,

Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you may have experienced with the processing time of your cashout.

We understand the importance of timely payments, and our team works diligently to ensure that all withdrawals are processed as quickly as possible. It is a pleasure to confirm that your withdrawal requests have been successfully completed. The first withdrawal of 0.00108000 BTC was confirmed on 2024-04-01 at 23:57:02 UTC, and the second withdrawal of 0.01600000 BTC was processed on 2024-04-02 at 01:15:43 UTC. Your funds should have already appeared in your cryptocurrency wallet.

It is important to note that while efforts are made to process transactions within the timeframe stated in the Terms and Conditions, there are instances where thorough checks by the financial department are required to guarantee that your funds are securely transferred to you. This is particularly true for cryptocurrency withdrawals, which are carefully reviewed to ensure a successful transfer while maintaining anonymity.

We appreciate your patience and understanding in this matter. If you have any further questions or require additional assistance, please do not hesitate to contact our support team.

Best regards,
7Bit Casino team

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

Durchschn. Betrag $15,282

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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