Beschwerde #70 7BitCasino

Have closed my account for no reason

Von Janez101

vor 7 Jahren

Hello, I made a deposit worth of 150 € and made 50 € with playing a lot of Blackjack with Martingale strategy and I was playing live Blackjack and I was playing slots and then I decided to withdraw all 200 € via banktransfer and 10minutes after that I received an email stating this: Dear Janez,

We are informing you that your account closed per adminnistration decision dute to our anti-fraud policy.
All funds confiscated.

Best regards,
7BitCasino Support Team

So how on earth is even possible that? This casino has Askgamblers Certificate of trust. Is this a joke? I want my money back now! They don't want to tell me what have I done wrong and what fraudulent have I done? This is basically a theft.

Unseriöses Casino 7BitCasino

Grund Kontolöschung

Betrag €200

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Janez101

vor 7 Jahren

25€ fee is a joke. The issue has been resolved.

AskGamblers

• Support Team

vor 7 Jahren

Dear @Janez101,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

7BitCasino

• Representative

vor 7 Jahren

Dear JANEZ101,

Bank Wire is a complicated process especially when we are talking about sending international transactions. Fees are taken to cover extra costs.

While making a withdrawal request via Banking Wire you have been notified that this withdrawal goes with € 25 fee.

We are not keeping this in a secret.

Regards,
7BitCasino Team

Cashout 7BitCasino - Google Chrome 2019-02-12 11.18.21.png

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