Beschwerde #119 7BitCasino

Deposit still on pending after 10 days

Von Radu S.

vor 5 Jahren

So it has been 10 days since I deposited 100 euro on this site and it's still on pending. Transaction via bank transfer was made instantly and my funds taken. I have contacted them via live chat multiple times and also per email sending my transaction screenshot and explaining every time the situation, getting the same answer... that I have to wait a bit more, every day! I have been playing on many casinos online and I've NEVER encounter such thing.

Unseriöses Casino 7BitCasino

Grund Einzahlung nicht gutgeschrieben

Betrag €100

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

7BitCasino

• Representative

vor 5 Jahren

Hello Radu,

Please note, your deposit status displays as pending as Skrill hasn't confirmed your transaction yet but we have manually applied deposit credits not to keep you waiting. If you meet all cashout terms, there won't be any troubles withdrawing your own winning. No worries.

Best Regards,
7BitCasino Team

Deathrow_1991_

• Österreich

vor 5 Jahren

I have been credited the amount of 100 euro from the casino itself, deposit still being on pending. Hopefully there won't be any problems with the withdrawal because of this. Thank you!

AskGamblers

• Support Team

vor 5 Jahren

Dear @Deathrow_1991_,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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Durchschn. Antwortzeit 2 Tage

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