Beschwerde #272 7BitCasino

Delaying the payment although they advertise instant payments

Von onursourtimes

vor 2 Jahren

I got lucky and won a decent amount on this casino. I wanted to cashout.

They asked for my documents for verification and I have sent them the requested document.

I have received a confirmation email, my document was approved.

I made my withdraw request, using the same method as my deposit, amount is in the range of max allowed withdraw.

The request has been "PENDING" for more than 2 days. Although they advertise "instant" payments.

Live support not available (can only talk to a bot, no matter what phrase I try with the bot, it won't let me talk to a real human)

I have sent them an email asking about the process, the response I get is "your withdrawal request is currently in the queue awaiting review by our Finance team" and this was yesterday. I'm still waiting.

I'm deeply disappointed, and I worry about the legitimacy of this casino.

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag $10000

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

onursourtimes

vor 2 Jahren

The cashout has been completed, they explained that the delay was caused by the crypto payment provider and not 7bitcasino. This appears to be a widespread issue that affected multiple casinos that work with said provider. Problem solved!

AskGamblers

• Support Team

vor 2 Jahren

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

Durchschn. Betrag $15,282

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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