7BitCasino - Delayed Payment Intentional Stalling Misleading Terms and conditions

Dear JUSTINLEON85 and AskGamblers Team!

First of all, we want to congratulate the player on his victory. We are very glad that the luck was on his side.

But in turn, we would like to write about such situation and clarify this question a little.

Note, that each player should read the rules before registering a casino account. According to the Terms & Conditions (https­://­7bi­tca­sin­o.c­om/­en/­ter­ms-­and­-co­ndi­tions, p.1.4, p.1.5, p.1.6 ) the player must read the rules and, if he agrees with everything, only then register at the casino. By this, he confirms the obligation to comply with all the rules of the casino.

Therefore, regarding account verification and making withdrawals, there are the following conditions:
1) According to the rules, 7BitCasino reserves the right to carry out additional verification procedures for any payments exceeding 0.13 BTC / 1000 EUR / 1000 USD / 1000 AUD / 1000 CAD / 10000 NOK / 68615 RUB / 1000 NZD / 4430 PLN / 27025 CZK / 6.84 ETH / 3.48 BCH / 19.60 LTC / 477555 DOG or 1000 USDT. The same rule applies to cumulative withdrawals in excess of € 2,300 or the BTC equivalent, and in some cases to lower payouts. Such checks may, for example, include copies of the player's passport, national ID, copies of the player's utility bills, selfies with document or ID and / or copies of the debit / credit cards used to make a deposit. (https­://­7bi­tca­sin­o.c­om/­en/­ter­ms-­and­-co­ndi­tions, p.4.3.5). Since the withdrawal amount exceeded the specified in the rules, an additional check was requested from the player. This is a standard procedure for secure withdrawals.
2) Regarding withdrawal limits, according to the rules, the maximum withdrawal amount processed by a player is 5,000 euros or the equivalent in another currency per week and 15,000 euros or the equivalent in another currency per month. The player was informed about this, and the withdrawal of 0.5 BTC was successfully processed according to the weekly limit.

Based on the foregoing, we are forced to inform that we have acted strictly in accordance with the rules with which the player agreed earlier by registering at our casino.

We hope for your understanding and a prompt solution to this complaint. Our team always makes our best to provide players with a great service.

Best regards,
7Bit Casino Team

OK well please allow me to respond.

Your first point you state all players should read and understand the terms and conditions before accepting to create a account. Well its funny you mention that because i did read them. I read them very well. The additional verification checks you mention, i wasn't aware they applied to BTC. but its neither here nor there. For fun here are my two reasons why i did not recall that part of the terms and conditions.

1. I never withdrawn anything from you guys, ever. A quick look at my depositing address shows 160 deposits via btc for a total of 1.7BTC since april 12th. thats almost tipping 20,000 USD. My point in stating this? I see this was obviously a deciding factor when choosing how to treat a supposed "VIP" customer whos made many deposits in the last 4 months.

2. Because i used BTC. My overall general assumption and experiences at other online "btc style" casino was different then how you state it actually is at yours. The whole premise of BTC deposits in my opinion is the speed at which withdraw requests are processed. but maybe this is my fault and i didnt recall or differentiate your online establishment from other exact style sites processing cashout requests quickly.

Of course after my withdrawl request was discarded three times i was sent a email saying i needed to send verification documents. I found it odd but i supplied all the required documents and then some very promptly. after they rejected my clear picture taken of my credentials and sending me a email stating i needed to give them my passport which ive never had one, i took another picture of my federally accepted mexican INE and sent that once more and it was finally approved. so once again i submit another cashout request for the whole amount each time. (the reason i state this is of the most importance to me ultimately). So i wait and wait and finally another email saying denied because its over the monthly limit. I immediately contact support and express my anger and frustration and ask what are these "limits" ive neither read or seen nothing about. after many minutes 12-15 minutes the customer service woman tells me there is a BTC withdrawl limit of 0.5 BTC weekly. Naturally i was shocked as this was not stated in the terms and conditions you state i needed to read and accept before creating a account which i assure you i read the cash out section very carefully. i expressed this to customer care in the nicest way possible at the time stating what i thought was going on which was stalling tactics and predatory practices. a quick look at my deposit history shows ive never cashed anything out and i assure you ive won some decent sized amounts before.

I was basically told im sorry for the inconvenience. you are right our terms and conditions did not state anything about the BTC withdraw limit just our weekly 5000 EUR withdraw limit. and exceptions can be made to players with a higher VIP level if any at the casinos sole discretion. clearly for me they were unable to make a exception even though i did not deposit in euros request a cashout in euros or read anywhere in the terms and conditions about a BTC withdraw limit.

this is not my first online casino cashout nightmare. i recognize all the tactics and i called you guys on them given you already could tell i would have a extremely hard time not touching the BTC in my account.

so i request the .5BTC after much frustration and being told no exception would be made for me or even discussed for that matter. after i submit the .5 request this is now 4-5hours or more later from the initial cashout request of all of the BTC in my account. i then receive a email stating now they need the selfie after my documents were approved i argued and was shut down. At this point any question to what was happening to me was no longer. but i provided the selfie promptly and it was approved promptly. although my cashout request? not for well over 24 hours later and many inquiries as to the status of it.

i can go on and on about my treatment here at this casino. they turned my biggest win into my biggest nightmare because they seen me coming from a mile away. i have received my .5 BTC but i have spent all the rest back. i am devastated by my behavior and carefully read each sites terms and conditions before i deposit 20,000 us dollars of my hard earned money at any establishment and use the BTC method because it caters to my unique need to rapid cashouts with minimal problems because i know my gambling addiction and clearly they were aware as well.

i dont know if these tactics are illegal but if not illegal they are at a minimum predatory on ones obvious gambling addiction. it makes me very sad that i gambled all the btc back to them but i am sure i have no recourse at this point in time as i am a grown man and i let my addiction get the best of me while they preyed on it every step of the way. do i have any legal recourse? i hope so, but i am doubting it at this point. so if nothing can be done in my favor hopefully people can read this long post and see this is not the company or site they appear to be and even if you deposit mass amounts of money and happen to win and cashout, you are a long way from calling it a win.

attached are all the relevant screenshots for every claim ive made here...... :- ( thanks 7bit for turning a extremely joyful moment into a nightmare i will now never forget or forgive myself for.

if any further proof or screen shots or need to know more things they have done distasteful or illegal feel free to inquire.

Dear JUSTINLEON85 and AskGamblers Team!

We would like to point out that we have reviewed the player's complaint and provided an extensive answer on this matter.

We do not agree with the interpretation of this case on the player’s side and contacted the AskGambler's support service with a full explanation of this issue with evidence that we acted strictly according to the rules of our casino, advising and helping the player along the way.

We sincerely hope for a fair and honest decision from AskGamblers and a prompt solution to this complaint.

Best regards,
7Bit Casino Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 7BitCasino management acted in accordance with their Terms and Conditions.

Unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please be in aware that it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

AskGamblers Complaints Team strongly encourage 7BitCasino management to consider possible amendments of the term #4.3.6 towards more clarity, where cryptocurrency would be also stated, which would avoid similar misunderstandings in the future.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.