Beschwerde #121 7BitCasino

Delayed Payment 8 days bank withdrawal

Von Khyle Y.

vor 5 Jahren

My withdrawal request has been pending for 8 Days, requested the matter be looked into and it has been forwarded to the financial team. I requested the Withdrawal on the 13th 10 days ago minus weekend it's now 8 Days and when I asked the online chat what is happening I was told 3-5 Days and then later told 5-7 days. I'm concerned that they feel this is fine to do when people pay good money to play their games and then tell me it's been processed and my bank is dealing with the transaction however I contacted my bank and they have had no money pending in their system.

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag $8000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Khyle

• Queensland

vor 5 Jahren

Yes thank you,
I have received the cashout and appreciate the speed in which it was delivered this time.
I appreciate the team for getting on top of this matter and taking care of this issue.
Sorry for my delay as I never received an email stating that comments/updates had been posted

AskGamblers

• Support Team

vor 5 Jahren

Dear @Khyle,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 5 Jahren

Hi Khyle,

We appreciate you could get back to us.

Please note, the global issue has been recently identified and a fix is being implemented for now.

It’s been 2 business days since your new cashout request was confirmed and paid out from our side on July 24, 2020 02:23( UTC time). We kindly ask you to wait up 10 business days to get your winning reached your bank account.

Feel free to stay in touch with your personal VIP host Amy to get prompt updates and the best deals further.

Best Regards,
7BitCasino Team

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Antwortzeit 2 Tage

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