7BitCasino - Daily cashback not honored

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Read her reply after not responding for over 24 hours… the investigation is clearly just a front, also she only wants to award me the daily cashbacks atartinng back January 13th and her reasoning for this is total trash. They are just lazy. They owe me massive amounts of daily cashback bonuses I’ve lost almost 40k playing and those particular bonuses go off of deposit requirements and daily losses. This is insulting. Wow

She is being very misleading and not checking all of the bonuses they did not give me for daily cashback. I asked for a printout of my 6months deposits to PROVE HER WRONG and she refuses to even acknowledge me saying that!!! This is MINDBLOWING!!!!

Just read the latest pics I uploaded. She doesn’t want to fix the issue and wants to pretend like it’s fixed when it absolutely is not. This is ridiculous. I have explained in my last uploaded pic the outcome that is desired.

Dear CODY6XXXX,

We really appreciate you leaving a review. Thank you for sharing your thoughts and experiences.

And please accept our deepest apologies for the difficulties you have faced at our site.

Currently, we are experiencing a technical issue with crediting the cashback automatically. However, the appropriate team is already working on it and is doing everything possible to resolve the problem. But still, it needs time. We sincerely hope for your understanding.

Regarding your request for a bonus of 10mBTC, we are delighted to note that you were already provided with the bonus by our VIP manager. Besides, you've been receiving other bonuses at our site and we hope you enjoyed them.

If you have any further questions or need additional support, please reach out to us and we will be happy to assist you.

Best regards,
7BitCasino team

I don’t accept this resolution: they misled and misled, made numerous e false accusations, fibbed about an ongoing investigation. Tried to justify their site not working by saying I had been given many deposit bonuses, they severely are unappreciative to players even those who spend tens of thousand a of dollars and play everyday… their bonuses are very tricky read the terms. Bonuses and rewards commonly missed and no effort to go back far into the problem and issue appropriate rewards… they are sinless in their own eyes..
It’s very concerning how they treat their most generous players even. I left this situation feeling like nothrinng bouta number in the sea of casino cattle… milked and taken out to pasture by 7BitCasino and their bad customer service…

Dear CODY6XXXX,

Thank you for sharing your feedback.

We are deeply sorry that you faced such a situation at our site.

However, please let us kindly note that you were already provided with bonuses by our VIP manager and the total sum of them is equal to the amount of reimbursement stated in the present complaint. Moreover, you've been receiving other bonuses.
Also, taking into account that the min deposit sum per day to get the Daily cashback is equal to 100 EUR, and checking your daily deposits sum for some period we can say that the bonus conditions were not met on some of the days and the Daily cashback bonus could not have been added to your account.

But we appreciate your loyalty and our team continues to provide you with bonuses.

Regarding the issue with automatically crediting the Daily cashback, unfortunately, it still persists. But our team is doing everything possible to resolve the problem as soon as they can. We sincerely hope for your understanding.

In case you have any questions, do not hesitate to contact our customer support. We are always here to help.

Kind regards,
7BitCasino team

Dear @Cody6xxxx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

“Regarding the issue with automatically crediting the Daily cashback, unfortunately, it still persists. But our team is doing everything possible to resolve the problem as soon as they can. We sincerely hope for your understanding.”

The issue is not yet resolved. They admit this.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 7BitCasino did provide the Player with 10mBTC along with other bonuses on the site. Eventhough the technical issue with crediting the cashback still exists, we consider this case resolved and closed since the disputed amount has been credited to the Player. In addition, we strongly believe that the 7BitCasino should find a better solution for crediting the bonuses that are owed to the players until they fix technical problems (hopefully as soon as possible) to avoid similar situations.

Also we understand this might not be the outcome expected by the complainant, so we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.