Beschwerde #46 7BitCasino

Withdrawal of €3550 has been missing

Von ston98dd

vor 8 Jahren

I registered on 7bit Casino on Feb 05 2018.
After losing my first 3 deposit I had an huge win the fourth time around and ended up with a balance of over 8800. I went on to withdraw 4000 and got paid 3 days later on the 8th of Feb. I then requested a withdrawal of 4,837.84 which got discarded as they explained to me that there was a limit of 5000 that a player is allowed to withdraw per month. I then requested a withdrawal of 837.84 which got approved and paid to me. I figured I would leave the rest of the balance (4000) to withdraw at the beginning of the next month (March). I went ahead and requested two withdrawals, one of 450 and the other for 3550.
The first withdrawal of 450 was paid to me on the 28th of February
The second withdrawal of 3550 was discarded but not returned to my account.
Since then I have emailed the casino and gone on live chat every other day and they tell me the same thing. They keep telling me they have brought the situation to the attention of the finance department and that the finance department is working on it. It's been a full 8 days now and the money is still missing, I was going to try chat again but they always tell me the same thing and it doesn't lead anywhere. Can you please help me with
1-Having 7bit casino return the balance to my account
2-Making the pay the withdrawal I will make once the money is there?

Thank you very much

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag €3550

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

ston98dd

vor 8 Jahren

I have now been paid.

Thank you

ston98dd

vor 8 Jahren

I have not received any payment from them yet. I am still waiting, I will make sure to post once they have paid.

AskGamblers

• Support Team

vor 8 Jahren

Dear @ston98dd,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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