Beschwerde #18 7BitCasino

Refusing to pay winnings claiming US players are not allowed

Von zjabo

vor 9 Jahren

After winning a substantial amount at blackjack, (15.4 BTC approx), I requested a withdrawal of my proceeds. All of my deposits had been made using bitcoin and I requested a withdrawal in Bitcoin. I received an email response from Tom Carter of 7Bit casino in which he referred me to the casino terms & conditions which states

3.11 "If you are a player from US or any of its states, you won't be allowed to play real money wagering games including bitcoins."

In every single advertisement on every single casino review site I can find (including this one) 7Bit Casino CLEARLY states that US players using bitcoin are allowed. So which is it 7Bit? Are US players allowed or not? If not, will you be refunding all losses sustained by US players?

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag BTC15.42

Diskussion

AskGamblers

• Support Team

vor 9 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

zjabo

• 1 Bewertungen

vor 9 Jahren

Kudos to 7BitCasino!! They stepped up and handled the situation like total professionals. Once I was able to establish a dialogue w/ management, they were a pleasure to deal with. Despite disagreeing with me in principle, they were committed to working with me until the problem was solved. I'll be honest, I was concerned for a while since they held all the cards (no pun intended) and could easily have told me to buzz off - it says something for the integrity of the company when they do the right thing without being coerced into it. Thank you again.

AskGamblers

• Support Team

vor 9 Jahren

Dear @zjabo,

Please let us know if there's some update on your issue.

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

Durchschn. Betrag $15,282

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

7BitCasino Beschwerden

Alle eingegangenen Beschwerden ansehen

7Bit Casino - Auszahlung offen

Leider wird meine auszahlung nicht ausgeführt. es wurde mir mitgeteilt das die 4000 euro vor 10 tagen überwiesen wurden. jedoch nie etqas ankam. jetzt dauernd ausreden wegen prüfung und die nöchsten 4000 werden nicht mal mehr bearbeiten wegen prüfung sicherheit!

100 nachrichten ohne erfolg…nur immer haben sie geduld. wie lange dies geht kann nicht gesagt werden….

Ungelöst

Auszahlung nicht erhalten IBAN

Auszahlung über 400 Euro wurde bestätigt jedoch habe ich es nie erhalten. Support verweist darauf das Zahlung bei Ihnen raus gegangen ist. Anfrage bei meiner Bank ergab keine abgelehnte Einzahlung oder ähnliches. mehrere Anfragen beim Support führen zu nichts jetzt nach über einem monat ist noch nichts angekommen

Ungelöst

€400

7Bit - Einzahlung nicht gut geschrieben

Habe ganz normal mit Skrill 50€ einbezahlt. Meine Einzahlung wurde auch von Skrill bestätigt, es wurde auch von meinem Bankkonto abgebucht, jedoch im Spielkonto nach mehr als 3 Tagen nicht gutgeschrieben. Im Chat wird man nur beschwichtigt und einem gesagt es meldet sich ein Manager. Es hat sich niemand gemeldet! Auch nachdem ich im Chat immer wieder nachgefragt habe was nun mit meiner Einzahlung ist. Bis jetzt ist meine Einzahlung auf Status “Ausstehend”.. so etwas habe ich noch nie erlebt!

Ungelöst

It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

Gelöst

Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

Gelöst

$10,100

7Bit Casino - 26 hours and waiting

Hello.. attempted to cash out yesterday , and it’s been 26 hours and still nothing.. starting to worry that I will not get my money. There has even been instances like this in the past where I was plain and clear robbed of my Winnings… really hoping this isn’t one of those cases. I don’t get how deposits go through almost immediately , but withdrawals take over a day long

Gelöst

$7,538

7Bit Casino - Large Delay on larger win

This site advertised instant payments.

It's now been almost 72 hours. I emailed support multiple times, with no response. Talked to live chat who repeatedly just tell me I am in queue and that withdrawals are processed on a “first come first served” basis; or they tell me to just “wait a little longer”. Then I get told I need to verify my deposit (which I already did days ago and have the screenshots to prove it), only to still be waiting.

I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

Gelöst

$5,000

48 hour delayed payment

I won't 198 LTCcand tried to withdraw 166 but was told within an hour that my limit was 150 LTC per week. Fine. I resubmitted for 150 LTC withdrawal almost 48 hours ago and all I get from support is that it is processing be patient. Even though their site says instant ltc payouts??? No legit established, trustworthy casino takes this long to pay out! There's no logical reason or excuse! I just want my money, please!

Gelöst

$10,460

47 Hours and counting and no response form Casino

On September 30th 2024 I deposited .00011 btc on to 7bit. Not attached to a bonus. I proceeded to win .0025btc. I’ve been trying (and failing) to cash it out for almost 48 hours now. I’ve recalled it and changed addresses a times (and yes confirmed all of them via email) but my final withdrawal request is time stamped 24 hours ago. They have all just been stuck on pending. It has NEVER taken this long to cash out anywhere for me! No help from customer support just told to be patient and wait for my turn in the queue… but I know that’s not a sufficient answer for what’s going on! And yes I’ve cashed out from this account many times. It’s fully verified.

It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???

Gelöst

$152

Almost a week with no approval

I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

It’s now Wednesday evening and no follow-up or confirmation, still just the same responses that they are working on it and to be patient. I’m not sure it should take a week to have a withdrawal approved.

For those reasons, I’m reaching out here.

Gelöst

$10,205