Beschwerde #247 7BitCasino

7Bit Casino - Bonus terms given on chat differ from the one stated within the terms

Von MT1203

vor 3 Jahren

My previous complaint of bonus terms being changed when issued during live chat. I did not have screen shots of the bonuses exact terms because a day later it was removed from the website giving me no access the terms for evidence purposes.

I did another bonus and had the same issue but this time I have my screenshot proof.

I signed up for a bonus package of 200 Free Spins and my first two came through automatically so I couldn’t see how the bonus was actually running versus how it should have been.

The terms listed on the promotion only said wagering requirements were 35x there were no max bets or max winning listed which I have screenshots of. Term #8 of the promotion terms stated all other bonus terms apply.

So I went to 7bitcasinos bonus terms tab of their site and the bonus was in ETH so the max win was .07 and max bet .005.

The promotion I’ve been getting was max bet of .001 so for all of my bets they were .004eth less than they should have been for 200 spins.
And a max win of .069 instead of the .07 listed

I asked the rep and was told “these are the conditions of this bonus” and when I asked where I can view them and didn’t can’t get a response.

Please reach out for screenshot as I don’t see anywhere to post them but I have the entire bonus terms in picture, entire terms currently posted to 7bitcasino under bonus terms.

They are being adjusted from what are clear when customers sign up.

Unseriöses Casino 7BitCasino

Grund Verletzung der Bonus-Bedingungen

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

MT1203

vor 3 Jahren

I have so far received 2 of the 4 packs of spins each will be available daily. This issue is resolved

AskGamblers

• Support Team

vor 3 Jahren

Dear @MT1203,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 3 Jahren

Dear MT1203,

Thank you for taking the time to leave feedback.

Our team apologizes for any inconvenience. And we hope we were already able to rectify the situation for you.

As a sign of loyalty, we're glad to re-issue the bonus for you and we already added the 1st pack of 50 free spins of Mega Lucky Diamonds 200 FS to your account with the following conditions: wager: x35, max bet: 0.005 ETH, max cashout: 0.07 ETH

Please note that as soon as you play the first bonus pack, you can contact the casino support service to receive the next packs.

Our casino's team is sending you positive vibes and wishing you good luck!

If you have any additional questions or need help, please contact us at support@7bitcasino.com We are always ready to help you!

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Antwortzeit 2 Tage

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