7Bit Casino - Bonus terms given on chat differ from the one stated within the terms

Good afternoon I see there is a manually entered 200 FS on my account. I do not know the terms of it so I have yet to accept. I’m just looking for a bit of clarification prior to making any next moves with it im assuming it’s in response to this I just need a little insight please.

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

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Thanks in advance for your cooperation.

The reason I ask was in part to my last complaint each pack of spins of my bonus was 50 spins with the terms of wager x35 max bet .001 and max win at .07 with the correct pack terms of max win .07 and max bet of .001.

The combination of all 200 spins with the terms of wager x 35 and max bet .005 and max win .07 would be different than each 50 pack having those terms my results would be significantly different.

I will reattach the photo confirming the terms are per 50 spins as opposed to per 200 spins as confirmed by live operator in chat.

If the manually added promotion of terms are 200 spins as one with the max win of .28 ETH and max bet of .02 that would be a resolution I would be open to accepting as it would be a just equivalent to the terms listed just as one and if that is the case I would like to thank you for making this right. But without confirmation I won’t click activate bonus as I would not like to accept anything without the clarity.

Photos listed are the evidence of the fact each 50 pack of free spins had a max bet and win not as an 200 spin entirety term. In its correct written form I would have had a max win of .07 per pack over the course of 4 packs of 50 a day meaning a total bonus possibility win of .28 in the 200 bonus entirety. Photos are screen shots within the referenced photos above

Correction within my previous comment: (Edits at each *)

The reason I ask was in part to my last complaint each pack of spins of my bonus was 50 spins with the terms of wager x35 max bet .001 and max win at .069* with the correct pack terms of max win .07 and max bet of .005*.

Update

I reached out to support to ask for the terms of the bonus. It is 200 spins x35 wager at max bet of .005 and max win of .7

I can agree with the adjustment of the max bet of .005 thank you for that

but what I can’t agree with is the .7 max win for all 200 spins when it should have been per pack as I feel this is yet again another adjustment that is in contradiction to the clear terms at time of sign up and information provided by employees. .07 total would be 1/4 the max win I would have received if the daily packs were built correctly according to terms.

I hope to hear from you 7bitcasino so we can work through this issue. Thank you for your time and your efforts were appreciated but I just want to make this right according to terms

Respectfully,
MT1203

Good afternoon ask gamblers I was reissued the bonus under the correct terms for 4 days including today I will receive 4 50 free spin packs at the correct terms. As long as this resolution is honored I feel the violation of bonus terms would be resolved.

Dear MT1203,

Thank you for taking the time to leave feedback.

Our team apologizes for any inconvenience. And we hope we were already able to rectify the situation for you.

As a sign of loyalty, we're glad to re-issue the bonus for you and we already added the 1st pack of 50 free spins of Mega Lucky Diamonds 200 FS to your account with the following conditions: wager: x35, max bet: 0.005 ETH, max cashout: 0.07 ETH

Please note that as soon as you play the first bonus pack, you can contact the casino support service to receive the next packs.

Our casino's team is sending you positive vibes and wishing you good luck!

If you have any additional questions or need help, please contact us at suppor­t@7­bit­cas­ino.com We are always ready to help you!

Dear @MT1203,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have so far received 2 of the 4 packs of spins each will be available daily. This issue is resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.