Beschwerde #288 7BitCasino

7Bit Casino - Automated responses withdrawal pending

Von Lisa F.

vor 2 Jahren

Hi everyone,

Yesterday I started to play in 7BitCasino. I got stuck in a game and won a small amount. So I requested a withdrawal. After that I was asked to verify, I did and so I requested my withdrawal again after verification.

The casino claims the withdrawal happens instantly, but I'm waiting now hours. I started to ask support for help, but they always give me automated responses, which really don't help much.

Can someone please look at this?

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag €400

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 2 Jahren

Dear @minjin22,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

vor 2 Jahren

Dear MINJIN22,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the delay you have faced in receiving your withdrawal from 7BitCasino. Our team understands that a long wait can be frustrating, especially when the platform promotes fast cashouts. The casino appreciates your patience as we work through this matter.

Our team would like to provide you with a transparent understanding of the situation. The delay in processing your withdrawal was primarily due to the necessary verification of the transactions on the payment service provider's side. This verification step is crucial to ensure the security of both your funds and the casino's operations. Once all transactions were thoroughly confirmed, we promptly processed your withdrawal as per your request.

Congratulations on your successful withdrawal, and thank you for choosing 7BitCasino. We genuinely appreciate your understanding and cooperation throughout this process.

Please accept our apologies for any inconvenience caused by the support team. Your feedback is vital in helping us to improve the customer service process and provide a better experience for all players. Please be assured that our team is constantly working to improve the support system and provide more personalized assistance.

If you have any further questions or need assistance with anything else, please do not hesitate to contact us at support@7bitcasino.com and our team will be happy to assist you. Once again, we apologize for any inconvenience and welcome your feedback to help us improve your experience.

Kind regards,
7Bit Casino Team

AskGamblers

• Support Team

vor 2 Jahren

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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