Beschwerde #9 21.red Casino

21red do not pay Withdrawal pending 20days

Von and1p0p

vor 1 Jahr

Hello
I requested withdrawal of 1000EUR on 09.07.2024 and It been 3 weeks already as it is "Pending", Casino can't provide any ETA when it will be processed, every time they just reply the same copy&paste formula. My account is full KYC verified.
I have 222EUR left in my balance that I would like to withdraw too, it is unbelievable that I can not request 2nd withdrawal because this is one is not processed yet for 3 weeks. I can't imagine that I will have to wait again month to withdraw 222EUR leftovers again...

Unseriöses Casino 21.red Casino

Grund Verzögerte Auszahlung

Betrag €761.33

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 21.red Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

and1p0p

vor 1 Jahr

Hello
21red just scammed me for 461EUR
After such a long time of awaiting for my money, 21red instead of paying out decided to void my bets of amount 461EUR
This is really unbelievable that I had to wait almost a month to get informed that my bets are voided....
I requested withdrawal of remaining funds but this is unbelievable behavior from their side, I don't recommend anyone to play in 21red
Also I would like to ask team of ASKGAMBLERS to help in this matter of delayed payment and voiding bets by 21red

21.red Casino

• Representative

vor 1 Jahr

Dear AND1P0P

We want to apologize for the delay in providing an update on your withdrawal status.

During the last few weeks, our Risk Department had to make a review of your activity, to ensure the validity of your earnings before we processed your payout.

Rest assured, you will receive an update regarding your withdrawal request very shortly.

Kind Regards

The 21Red Support Team

21.red Casino Beschwerde-Statistik

Gelöst 2 / 4

Durchschn. Betrag $964

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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I contacted their support 15 days ago and this was the response:

Dear Loui

Thank you for contacting us.

We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email.

Kind Regards,

Marshall

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