Hello AskGamblers Team,
I am submitting this complaint regarding an unreasonable delay in my withdrawal at 1Go Casino.
On October 18, 2025, I made two withdrawal requests via USDT, each for $300, for a total of $600 USDT. Normally, USDT withdrawals are processed within minutes or a few hours, but both of my requests have been pending for 6 days now.
When I contacted the casino’s live support, I was told that I must wait 31 days before my withdrawals can be processed. The agents repeatedly stated this in chat, for example:
> "According to clause 10.4, the 1Go platform has the right to restrict the withdrawal of funds for up to 31 calendar days."
"It may take up to 31 calendar days. Please wait."
This situation is extremely frustrating and disappointing. My account is fully verified (KYC approved), and there is no valid reason for such an excessive delay.
I have played and withdrawn from many other casinos, and withdrawals usually take a few hours to a maximum of 2–3 days. Waiting 31 days for a withdrawal is completely unacceptable and unreasonable.
At this point, I honestly feel misled and deceived by the casino’s actions. I kindly ask AskGamblers to intervene and help me receive my total withdrawal of $600 USDT as soon as possible.
Requested amount: $600
Payment method: USDT
Account status: Fully verified (KYC approved)
Withdrawal requests: October 18, 2025 (two withdrawals of $300 each)
Days pending: 6 days so far
