120 hrs later still no response via email or chat regarding sent verification paperwork

Guten Abend,

vor ein paar Tagen hatte ich bereits eine Beschwerde eingereicht, die jedoch abgelehnt wurde. Ich vermute, dass ich zu wenig Dateien angefügt habe. Kurz nochmal folgendes Problem: am 17.05.22 habe ich, nachdem ich zuletzt 20 Euro per Banktransfer eingezahlt habe, 300 Euro gewonnen und habe eine Auszahlung beantragt. ( ich hatte schon mehrere Auszahlungen bei Hopa in der Vergangenheit) Ich habe alle nötigen Dokumente hochgeladen, auch die Kreditkarte. Ich hatte anfangs zuerst irrtümlich Fotos meiner Bankkarte gesendet, das aber korrigiert. Trotzdem ist meine Auszahlung immer noch im Pending Status und der Support antwortet auch nicht mehr. Habe Screenshots meiner letzten Nachricht erstellt, da ich sonst nicht auf die Nachricht zugreifen kann, solange der Support mir nicht antwortet. Ich sende den kompletten Verlauf in Form von Screenshots.

Ich hoffe, Sie können mir weiterhelfen. Ich bedanke mich im voraus. MfG, C. H.

I requested a withdrawal of £150 on 11 March 2026.

I was informed by the casino that the funds would appear in my account within 7 to 10 days. However, this timeframe has now passed, and I have still not received my money.

As of today, it has been significantly longer than the promised 7–10 days, yet my withdrawal remains unpaid. I have completed all required verification checks and fully complied with the casino’s terms and conditions.

Despite my efforts to resolve this, I have not received any clear or satisfactory explanation for the delay. This is unacceptable, as I relied on the timeframe provided by the casino.

Kind regards

<full name removed>

Hopa have stated my withdrawal is pending for over 13 days.

I have submitted all the documents and have been told that they have been approved by live chat. They state that the relevant department are dealing with it and it has been escalated however they have told me this everyday.

They have no reason to still have my withdrawal as pending.

Stay away from Hopa casino, it’s scam.

I deposit £1550 and worn £1630. Send all documents provided and I spoke with the support when I have to receive the payment. She said between 0 - 6 days.

It is 7 days already and my bank account empty 😢. I have proved 3 pictures with the payment.

Thank you < full name removed >

I have 2 pending withdrawals with Hopa. Amounting to approximately £430.They state that refunds take upto 2 days..I had done quite a few withdrawals prior to these

As I had not recieved these within the stated time period, I contacted Hopa on chat, Because I mentioned to the lady assistant that “I needed the money”, I was more or less “interrogated “as she was trying to ascertain if I had a gambling problem.

After the live chat, I recieved an email that my account limit to be decreased to £500 per month, then within a few moments , my account was closed ???

This meant that I can no longer use live chat and my only means is via email..

I have contacted HOPA since on untold number of occasions.

Firstly , an email filled stating that due to a high number of winners, pending withdrawals will take a little longer!

I find this unbelievable.. !

Despite , numerous email contacts to Hopa, I am literally “begging”them to release My money... I keep on getting the same reply that “my account is under review”??

I mean what’s going on , verification was done some time ago..how can they hold onto my money... and it’s not even winnings. I find this casino operators conduct beyond comprehension.

I do really now require this money.. I have bills to pay and I don’t see any reason why this casino is behaving in such a manner!

Avoid this online company completely!! On the 18/11/2020 I withdrew £20,000 from my hopa casino account. On the 19/11/2020 I then receive and email asking to verify my account and sent the required documents over to them (which I did the same day) later the same day I then received an email to say my account was now verified.

The very next day I then had another email to say they now also wanted to see my last pay slip so again I then sent them this (same day) on the 23/11/2020 I then received an email to say it is processing and they will be able to cash out on the 24/11/2020.. guess what still nothing was heard come the 30/11/2020 so I chased them up again! On the 7/12/2020 I finally get a reply to say even my pay slip was not enough and they then wanted my bank statement showing deposits going out of my account there casino so that day I sent them my PayPal statements because this is where my deposits to them come from. Another 3 days passed and they finally email again to say even this was not enough and they wanted my bank statements for the whole of November. So without delay I then sent these over to them (I’m now beginning to think are they taking the piss out of me or what!) I then think right that’s everything my money will be with me shortly but no.. I then receive another email on Boxing Day saying my bank statements do not show the deposits to them (which I told them they wouldn’t because they are all on my PayPal statement which they were given weeks ago) and I was asked to send them my PayPal statements (which I did weeks ago) after an email telling me my account was verified and every single document they have requested being sent to them I am still to this day awaiting my funds! I have now been waiting 1 month and 2 weeks exactly.

The great level of stress this has caused me is really unexplainable.

Please please please do not use this site or any of its sister sites such as mr play!