Hopa Casino - 120 hrs later still no response via email or chat regarding sent verification paperwork

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Hopa Casino
Veröffentlicht am 31. Juli 2017

Sent in my verifications docs 23rd July (same day as cash out)

they have not acknowledged in live chat or via emails, live chat after
waiting 20 mins 5 times is the same response. " we do not see finance dep. emails" They cannot even confirm if received or not.

Even when chat does finally reply they take 3-8 minutes for 1 response. They start by asking username then take many minutes to ask another question, each query takes over 30 mins to be told they cannot help and to wait for finance department which have been silent for 1 week.

The chat operators are very arguementive and never give a straight answer. They answer in a very generic manner as if they do not know what is happening

AskGamblers
Veröffentlicht am 31. Juli 2017

Dear @slotspauper,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Veröffentlicht am 2. August 2017

Dear All,

Thanks for your messages.
Player cash out was processed on the 31st of July.

Best Regards
Hopa.com

Veröffentlicht am 3. August 2017

Yes, they finally processed my cashout probably under
duress after askgamblers kindly helped me out.

Hopa still made no apologises or any attempt or an
explantantion for the prolonged silence of nearly 10 days.

This does not indicate a positive well run company in which players feel welcome and safe in my opinion

AskGamblers
Veröffentlicht am 4. August 2017

Dear @slotspauper,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.


Thank you for your cooperation.

Veröffentlicht am 6. August 2017

Hey AskGamblers,

As mentionned a few days ago, payment was done on the 31st of July

Best Regards
Hopa Team

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