Beschwerde #62 Playamo Casino

1.266 BTC confiscated, falsely accused of breaching terms

Von Albin V.

vor 8 Jahren

On August 27 I made a deposit of 0.15 BTC and received a 50 % bonus. I played through the wagering requirements and made a withdrawal the same day of 1.416 BTC.
Soon afterwards Playamo sent me an email:

"Dear Player.

Sorry, but your account will be closed and last winnings confiscated due to systematical breaching our Terms and Conditions while playing. We ask you to withdraw your last deposit sum before account closure.

Best regards.
Playamo Casino Support Team "

My withdrawal was declined and my balance was reset to 0.15 BTC, all of the winnings were forfeited.

I have been trying to get an explanation from Playamo how this could happen. They claim that I "systematically breached the terms and conditions". But they can not explain what part of the terms and conditions I have breached.

I have not breached any part of their terms and they have no right to confiscate my rightful winnings.

Unseriöses Casino Playamo Casino

Grund Verletzung der Bonus-Bedingungen

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Puttekaninen

• Schweden

vor 8 Jahren

Hello Playamo!
Thank you for that.
I have now been refunded for my last 6 deposits and my withdrawals have been processed and completed.
I am satisfied with the outcome and consider the case to be resolved.

Playamo Casino

• Representative

vor 8 Jahren

Hi, Albin!
you can withdraw your 6 last deposits.

Sincerely,
Playamo Team.

Puttekaninen

• Schweden

vor 8 Jahren

It does not matter that you use a "special software". It can be programmed to act just like the way I explained earlier and only send notifications about this as soon as the player makes a withdrawal (and not send you notifications if the player loses).
You say that this system is based on "the percentage of the bonus compared to the deposit amount". If your system should work like this, then it is faulty. I will explain why.

At the time you made the decision to confiscate my winnings I had claimed 56 bonuses and made 36 deposits. That is a bonus/deposit rate of 1.56. As I mentioned earlier I made several deposits before this, which I lost. What I am trying to explain is that if you can consider my latest deposit to be bonus abuse, then all of these previous 6 deposits should also have been bonus abuse.
6 deposits ago I had claimed 48 bonuses and from 30 deposits. That's a bonus/deposit rate of 1.6 !
This means that I actaully had a higher bonus/deposit rate 6 deposits ago.

The question is, why did you let me make all of those 6 deposits (and let me play and lose them) when I actually had a higher bonus ratio? You said that your system sends notifications to you based on the bonus ratio, which means that you should already have received a notification 6 deposits ago (when my bonus ratio was higher than now).

But despite this you let me make deposits and it was fine for you as long as I lost them. I suspect that you actually got the notification, but purposely waited to suspend my account until I made a successful withdrawal. This way you had nothing to lose, and there was no way for me to win.

I can see right through your strategy and it is obvious that it is not fair or right for a casino to act like this.

I will be satisfied if you chose one of the following options:

1: Let me keep my winnings from my latest deposit
2: Refund me all of the previous 6 deposits (that I should not have been allowed to make in the first place)

Those are the only fair options and I hope you will understand that if you do not agree with any of them you can not be considered a fair and serious casino.

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Durchschn. Antwortzeit 2 Tage

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I have only been playing with Online Casinos for a few months.
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Kind regards
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