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City Tower Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

City Tower Casino Review

  • Huge selection of Playtech games
  • Streamlined e-mail support
  • 256-bit SSL encryption
  • Visible audit by TST
  • Toll-free numbers only for players from the UK or Canada
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General info & Latest Promos
Website http://www.citytowercasino.com
Established 2010
Owner Unimaster Ltd. Casinos
Casino Promotion City Tower Casino $300

City Tower Casino is an online casino with the objective of giving gamblers a safe and entertaining experience. Players can enjoy a plethora of various slots, table games, and speciality games powered by Playtech, the world's largest publicly traded casino software. City Tower Casino is licensed in the jurisdiction of Curacao.


City Tower Casino's Playtech games are some of the most popular in the business. Video slot lovers will have a blast playing these ingenious and immersive slot games. The Marvel series of games, such as Iron Man 2 slot and The Incredible Hulk slot, are renowned across gaming communities on the Web for their action-packed design and large progressive jackpots. Players can enjoy dozens of other video slot and classic slot games, as well.

If you're more of a table games kind of person, City Tower Casino is ready to please you with its extensive library of card, dice, and roulette games. Blackjack and roulette players will enjoy several variants of these casino favourites. Additionally, players can play a game of pai gow poker, sic bo, baccarat, or several others.

Video poker players can also get a good fix at City Tower Casino. Its collection of video poker games is one of the largest online, containing popular favourites as well as off-the-wall variants. Whether you like the roller coaster rush of single-hand poker, or prefer to spread your bets out in multi-hand, you can enjoy dozens of different video poker variants.


Being able to get in touch with a casino representative is pivotal to any player's experience. In order to ensure that everyone's problems are resolved, City Tower Casino has implemented several 24/7 support functions. These include live chat, which is available in the downloadable casino client. Players can also call one of City Tower Casino's toll-free numbers, but these are only available to players in the UK or Canada. Other players can call with a charged number. City Tower Casino also has several e-mail addresses for different inquiries, which greatly helps in speeding up the support process. With so many choices, City Tower Casino's support is one of the fastest and most effective in the world.

Security and Fairness

In addition to having a good selection of games and a responsive customer support team, online casinos need to guarantee that their players will have a safe experience playing. As such, encryption is necessary. City Tower Casino has installed 256-bit SSL encryption on its servers, which is even more secure than that of most other online casinos. This guarantees that players will not lose sensitive information to cyber thieves.

Fair game is also incredibly important. City Tower Casino's motto is, "Game fairness is our priority." It makes sense, therefore, that they would be able to prove it. They regularly have global auditing company TST test the games and ensure that they are genuine and fair. This audit is readable to the general public by clicking the TST seal on City Tower Casino's website. Overall, we are very pleased with the level of precautions taken to keep players safe and satisfied.


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City Tower Casino Reviews by Players


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Afi4wins 1881 reviews
Reviewed on January 24, 2014
After my review on City Club Casino, I will now go over to its sister counterpart, the City Tower Casino. Once again, I just realised that players from my country are no longer accepted at the casino, but having said that, will existing players like me still be able to play or make deposits? I have not received any notification of this new restriction nor have I received any updates stating that I can no longer make deposits to play. Hm, I will have to go back into the casino and find out for sure...but first, I'll just wait for a 100% deposit bonus offer from them, which they do occasionally send to me by emails. Until such a time, I'll just go ahead with my review. ;)

I had come across the name City Tower Casino several times during my search for no-deposit bonuses, and I had always skipped City Tower because they weren't offering any free chips. It was only after I had closed my account at City Club Casino that I decided to give City Tower a try, not so much for anything else but purely to satisfy my curiosity! I just had to find out for myself if this sister casino was just as naughty as the other! A laughable idea, but I went ahead! Hehehe.

When I asked live support if City Tower was related to City Club, the answer was 'yes'. Okay, good enough for me. An honest answer with no bluff intended. Then I asked if City Tower was using the same pool of staff as City Club, and the answer was 'no'. Again a good honest answer, and I'm glad it wasn't a 'yes'. I would have just closed my account if so! But standing on their own feet puts forward a different picture of City Tower Casino, so I made my first deposit, took their 100% deposit bonus and proceeded with my games as I would usually do. Everything was similar to City Club, the game play I mean. The reels were paying on and off, free spins and feature games came on, but not in sufficient amounts for any wins. Still, it gave me a good feeling, an acceptable level of satisfaction, and a desire to come back and play. Now, this is important, because without a desire to return, it would be better to just keep the casino in the coldbox, or to close the account altogether. Instincts can be quite reliable at times! :)

To cut a long story short, from the day I signed up at City Tower Casino years ago, up to now, I have not a single complaint to put forward! Good deposit bonus offers would come occasionally, which I would take up whenever I could, live support was always quick and friendly, withdrawal period was standard for Playtech casinos (4 working days), and everything else was okay too. Anything lacking? Yes! City Tower Casino, somehow, lacks giving their customers surprise bonuses, or even monthly loyalty bonuses other than just Comp Points. This, I find, is a drawback for this otherwise good casino, which the management should have realised by now and taken improvement steps to move ahead. For me, I am still a member, even if only an occasional depositing member (due to lack of big bonuses or good incentives), and I will certainly continue playing at City Tower Casino for years more to come! :)

paquito76 867 reviews
Reviewed on August 31, 2013
I joined City Tower Casino for their 100% deposit bonus that has great bonus terms with the x20 deposit + bonus criteria. I cashed in €45 and with the given money I could start with €90. (which means I had to place bets in total of €1800 to be out of the restrictions. It didn’t seem to impossible task to complete). I had so-so success with some familiar games like Panther Moon, Kong, Vacation Station and almost tried my luck on X-Men when I found out its jackpot feature provably would be against the bonus terms so I moved on and ended up at the randomly selected 20-line Halloween Fortune.

At first sight it looked like Panther Moon. Very good graphics and great character and I also liked its dark, ominous atmosphere. I switched my line bets between €0.05 and €0.1 at the beginning and after a while the free spins activated and thanks to the witch dressed in blue it was 10 free games with x7 multiplier. It gave me back more than €80 so it was a good starting point. My balance slowly got bigger an bigger and after the next game session I thought I completed the wagering requirements, (but following the regrettable trend I experienced at some Playtech casinos they don’t have proper game history section where the players could see how much WR they got left) so I wanted it to be confirmed by the staff but to my surprise I didn’t find the option for live chat contact. No wonder as they don’t have this service so I had to connect with them by e-mail. They informed me that I still had almost €1000 to wager what I didn’t understand how it could be. On the next day like a child I manually counted all the stakes I placed and in the end of the day I wrote them a letter asking them about this again The response showed me the bets on this game counted toward the WR only 50% and not 100%. I was looking for answers in terms but I couldn’t find anything in this subject. I kept playing further this game and jumped into other slots too but it seemed the luck reserved for me took the day off and I lost my money.

I remember previously I’ve been in situation like this at other Playtech casino but I think it’s unfair to not communicate the terms properly or at all, or not showing a wagering contribution table for the game groups in their TOS. So I left City Tower with a bitter taste in my mouth and disappointed. Maybe it was just a mistake but my memories are not good, and I don’t think I will ever play here again.
szirtisas 349 reviews
Reviewed on July 30, 2013
When I was on playing mood and wanted to try out some playtech casino I found the city tower casino bonuses what are is worth a try to first look. They had a welcome package with first deposit and reload bonuses. I would like to get them first deposit offer what is 100 percentages up to 300 euro, the wagering requirements from that bonus are twenty times so it wasn’t too high.

After I checked them web site I think they are a trusted ones because I didn’t heard bad things about them. I downloaded them software because at the instant play they didn’t had all of them machines. I installed the casino software then I registered to them. A little bit later I contacted with the live chat and asked about how I can claim those welcome bonuses. She told me it is credits me automatically if I made my first successful deposit.

I went to the banking page and made a deposit from 20 euro via by my neteller wallet. I get my bonus with my deposit too so I was able to play with 40 euro and 800 € play through requirements before I can make a withdraw.

I started to play with the original fantastic four with one euro stakes, I began to lose my money but when I almost went down to 15 euro I get the free spins two times in a row and started to collect some serious money. When I finished my free spins I had 89 euro. That wasn’t bad but I decided to leave it then I went to the arctic fortune slot with the same bet. I get the bonus game after I lost about 52 euro but I picked the wrong ones and collected 19 euro from it. A few minutes later I went down to zero so I was a little bit disappointed and didn’t deposited to them ago.

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